Customer Support Analyst

Job not on LinkedIn

🔥 13 hours ago

🏄 California – Remote

🏄 California – Remote

⏳ Contract/Temporary

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CENTRL Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

🤖 Artificial Intelligence

📋 Compliance

💰 Series B on 2016-11

Finance • Artificial Intelligence • Compliance

CENTRL Inc. is a company that specializes in providing advanced AI-powered platforms to automate due diligence and risk management processes for the financial services industry. Their solutions include DD360 for investment management, BNM360 for bank network management, and Vendor360 for vendor risk management. The platforms offer automated workflows, centralized data management, advanced analytics, and easy-to-use portals for diverse users such as investors, fund managers, and third-party vendors. CENTRL Inc. aims to enhance efficiency and accuracy in managing due diligence, vendor risks, and compliance through their suite of products, utilizing AI and machine learning technologies to provide actionable insights and streamline complex processes.

📋 Description

• Develop customer support processes for a rapidly growing organization and team • Respond to product functionality and technical support requests from enterprise business clients • Provide application support, functionality guidance, configuration and flow recommendations, and technical answers • Troubleshoot user issues, identify causes, and recommend remedies • Work with internal engineering teams as necessary • Provide feedback and analysis to the product development team on product enhancements and improvements • Develop website/application adoption, usage, and customer support metrics and analytics • Manage the internal Knowledge Base and production documentation • Identify and suggest process improvements to improve customer experience

🎯 Requirements

• Bachelor's degree or equivalent practical experience • 1–3 years of experience in customer service for SaaS application support • Excellent technical aptitude and comfort learning new applications and software tools • Excellent problem-solving skills • Previous experience working with or supporting SaaS products • Willingness to provide input and insight for new product features and enhancements • Strong planning, organization, and communication skills • Good time management, telephone, and customer engagement skills • Experience with Zendesk Support Suite or similar tools • Ability to work the morning shift from 6am ET / 3am PT to 2am ET / 11am PT

🏖️ Benefits

• Equal opportunity employer committed to diversity and inclusion • Training and apprenticeship opportunities • Collaborative, dynamic, fast-paced, and inclusive culture • Completely remote work arrangement