Outreach Specialist

🔥 13 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OncoveryCare

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

OncoveryCare is the first virtual survivorship clinic for those living with and beyond cancer. We are committed to empowering cancer survivors by providing comprehensive care, tools, and support to navigate their survivorship journey. Our dedicated survivorship-trained care team offers physical and mental health services, survivorship care planning, navigation to community resources, and peer mentorship, supporting survivors in leading happier, healthier lives post-cancer.

📋 Description

• Make outbound calls to eligible cancer survivors to introduce OncoveryCare and support them in scheduling care • Ensure patients have the information and tech support needed to access their first appointment • Send appointment confirmations and follow-up emails when patients can't be reached by phone • Work closely with the care team to troubleshoot issues and ensure a smooth patient experience • Send welcome packets and educational materials to patients • Maintain accurate records of outreach efforts and scheduled appointments • Share feedback on outreach trends and patient conversations and suggest workflow improvements • Handle administrative tasks supporting an efficient onboarding process • Complete onboarding to the outreach model and tools within the first 90 days • Take ownership of outreach and onboarding responsibilities within the first year

🎯 Requirements

• 2-3 years of experience in a patient-facing, customer service, sales, or care coordination role • A warm, professional, and empathetic phone presence • Comfort with cold-calling, high-volume outreach, and engaging patients who may not be expecting your call • Sensitivity and compassion when discussing cancer and working with survivors • Strong organizational skills and attention to detail • Self-motivated and comfortable working in a fast-paced, remote-first environment with minimal oversight • Tech-savviness and ease with tools such as EHRs, CRMs, spreadsheets, and patient communication platforms

🏖️ Benefits

• Long-term growth opportunity within a fast-paced startup • Opportunity to take on increasing responsibility in outreach, care coordination, or operations • Equal opportunity and commitment to equity and inclusion