One Firefly
51 - 200 employees
Founded 2007
🤝 B2B
B2B • Marketing • Digital Marketing
One Firefly is a full-service marketing agency dedicated to helping technology businesses grow, particularly within the audiovisual, security, and integration sectors. With nearly two decades of experience, the agency specializes in offering tailored marketing services that include digital marketing, branding, and website development. They focus on generating leads and enhancing online visibility for their clients, providing a comprehensive suite of solutions designed to meet the unique needs of technology professionals in both residential and commercial markets.
Part Time Live Chat Specialist
🕒 June 3
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One Firefly
51 - 200 employees
Founded 2007
🤝 B2B
B2B • Marketing • Digital Marketing
One Firefly is a full-service marketing agency dedicated to helping technology businesses grow, particularly within the audiovisual, security, and integration sectors. With nearly two decades of experience, the agency specializes in offering tailored marketing services that include digital marketing, branding, and website development. They focus on generating leads and enhancing online visibility for their clients, providing a comprehensive suite of solutions designed to meet the unique needs of technology professionals in both residential and commercial markets.
📋 Description
• Respond to live chat inquiries on client websites • Support website visitors by answering questions, gathering information, and helping connect them • Manage multiple incoming chat conversations • Interact with clients to support follow-up and issue resolution • Complete administrative tasks such as new client setup, reporting, and client follow-up • Identify recurring questions, process gaps, or service opportunities based on daily chat activity.
🎯 Requirements
• Strong written communication skills • Ability to type at least 60 words per minute • Customer service experience • Ability to multitask, prioritize, and manage deadlines • Integrity, follow-through, and a team-first mindset. • Preferred: Experience using live chat software • Preferred: Experience in technology, consumer electronics, home automation, marketing, business administration, or communications.
🏖️ Benefits
• PTO • Supportive culture with collaborative teammates
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