Support Operations Specialist II

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OneImaging

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

OneImaging is the nation's leading comprehensive radiology care management platform, dedicated to drastically reducing the cost of medical imaging. By providing transparent pricing and seamless integration with insurance plans, OneImaging enables its members to access imaging services that are typically 80% cheaper than the national average. The company offers nationwide coverage with over 4,800 accredited centers and aims to make diagnostic imaging an affordable employee benefit. By focusing on prevention, detection, and diagnostics, OneImaging helps in the early diagnosis of chronic diseases, ultimately reducing healthcare costs and improving patient outcomes.

📋 Description

• Own escalated tickets from Tier 1, diagnosing and resolving complex hardware, software, network connectivity, and access issues. • Perform root-cause analysis on recurring problems and drive permanent corrective fixes. • Administer identity and access systems, including Google Workspace, group and access management, and endpoint/device management. • Support and troubleshoot core business applications, integrations, and vendor-specific software escalations. • Configure, image, and deploy endpoints; manage device lifecycle, patching, and endpoint security. • Mentor the Tier 1 Specialist by reviewing tickets, sharing troubleshooting techniques, and shadowing complex issues. • Build and maintain knowledge base articles, runbooks, and documented escalation paths. • Coordinate with third-party vendors and internal stakeholders to resolve incidents, tracking them to closure in Linear. • Contribute to monthly reporting and recurring-problem analysis by surfacing escalation trends. • Support IT projects, rollouts, and process-improvement initiatives. • Cover Tier 1 support as needed and report directly to the Director of IT Operations.

🎯 Requirements

• 3+ years of experience in IT support, with demonstrated Tier 2 / escalation-level troubleshooting. • Strong Windows and macOS desktop troubleshooting skills, plus solid networking fundamentals (DNS, DHCP, VPN, connectivity). • Hands-on experience administering Google Workspace or Microsoft 365, including identity, access, and group management. • Experience with endpoint/mobile device management (MDM) and endpoint security. • Proficiency with a ticketing system (Linear, Jira, ServiceNow, or similar) and strong documentation habits. • Excellent problem-solving skills and the ability to work escalations independently through to root cause. • Strong written and verbal communication, with the ability to mentor junior staff and explain technical concepts to non-technical users. • Associate's degree in IT or related field, or equivalent experience; high school diploma or GED required. • CompTIA Network+ / Security+, ITIL Foundations, or Google Workspace Administrator certification preferred. • Scripting or automation experience (PowerShell, Python, or Google Apps Script) preferred. • Experience supporting a healthcare or other regulated environment, including HIPAA and PHI handling, preferred. • Experience with Slack administration and helpdesk automation tooling (e.g., Linear Asks intake, ClearFeed) preferred. • Prior experience mentoring Tier 1 staff or helping formalize a growing helpdesk function preferred.