Benefits Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2015-06

Consulting • Healthcare • Logistics

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Build and nurture strong customer relationships that drive retention and satisfaction • Lead successful Open Enrollment projects for the entire customer portfolio • Serve as a trusted advisor on benefits administration best practices • Champion customer needs within OSV while ensuring operational excellence • Drive continuous improvement in service delivery and customer experience • Serve as the primary liaison between customers and internal teams • Conduct regular customer meetings to review performance, address concerns, and identify opportunities • Provide comprehensive onboarding and training for new customer administrators • Deliver clear communication on system functionalities, industry updates, and project initiatives • Partner with Customer Success Leaders to ensure customer satisfaction and retention • Lead on-cycle and off-cycle Open Enrollment projects • Develop and maintain detailed project plans with clear milestones and accountability measures • Coordinate cross-functional resources for successful project execution • Provide regular status updates to stakeholders and identify potential issues early • Serve as the primary escalation point for complex implementation issues • Maintain knowledge of benefits administration, compliance requirements, industry trends, and Workday product updates • Consult on system configuration, process improvements, and best practices • Test and validate benefits configurations for accuracy and compliance • Document and maintain Standard Operating Procedures and process workflows • Identify process optimization opportunities and analyze performance data • Collaborate with Service Delivery teams to implement improvements • Document best practices and participate in lessons learned and knowledge sharing initiatives

🎯 Requirements

• 5+ years of experience in customer-facing roles within benefits administration • Strong project management skills, particularly with technology implementations • In-depth understanding of employee benefits programs and administration systems • Demonstrated ability to build and maintain customer relationships • Experience leading customer meetings and delivering effective presentations • Excellent problem-solving and analytical capabilities • Strong communication skills with the ability to explain complex concepts clearly • Proven ability to collaborate across functional teams • Adaptability and resilience, especially during high-volume periods • Tech-savvy with ability to learn new systems quickly • Associate's or Bachelor's degree in a relevant field (Business, HR, etc.) • Industry experience and professional certifications may substitute for formal education • Experience with Workday HCM and Benefits modules • Professional certifications in benefits administration (CEBS, GBA, etc.) • Advanced degree in HR, Business Administration, or related field • Ability to manage multiple priorities simultaneously • Strategic thinking combined with attention to detail

🏖️ Benefits

• Remote work environment with flexibility and work-life balance • Competitive compensation and comprehensive benefits package • Career development opportunities • Values-based culture • Upward mobility • Professional development opportunities • Travel up to 10% as needed for customer meetings or internal collaboration