Payroll Support Advisor

Job not on LinkedIn

🕒 May 15

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧾 Payroll

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Series B on 2015-06

B2B • SaaS • Finance

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Provide technical and payroll processing support to the PR Services team • Respond to inbound inquiries from frontline associates, some of which are potential escalations • Perform root cause analysis and create innovative solutions • Act as a technical resource concerning systems, processes, procedures, and compliance • Work with customers and employees to identify Workday and other system issues • Provide frontline support to processors and specialists on complex configuration and service-related questions and issues • Provide remediation and solutions to complex customer escalations • Participate in the identification of root cause of Service issues and programs to prevent customer impact • Provide Payroll Operations Community of Practice training support • Proactively seek out complex processes, procedures, and technical issues • Assist OSV in complying with regulations and payment processing • Responsible for testing new system functionalities • Create, author, review, train, and revise process documentation

🎯 Requirements

• Associate's degree Required • CPP and Workday Payroll Certification required within 12 months of employment (Payroll Support Specialist only) • Solid understanding of Tax requirements (Tax Support Specialist only) • Solid knowledge of Garnishment regulations and requirements (Garnishment Support Specialist only) • 3+ years experience in addressing complex customer service issues or account management • Proficient in MS Word, Excel, & PowerPoint Preferred • 5+ years experience as a HRIS and/or Payroll Analyst is preferred • 5+ years Workday experience • Preferable Payroll Outsourcing Experience

🏖️ Benefits

• Professional development opportunities