Portfolio Manager, Commercial Servicing

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $60k - $72.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 5%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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📋 Description

• Provide oversight for the performance of an assigned portfolio of commercial real estate loans • Serve as the elevated point of contact for borrowers and assigned investors • Work with Portfolio Analysts/Associates and internal business units • Facilitate borrower requests and manage delinquency resolution • Review loan documents, compliance, and quality control matters • Respond to borrower and investor inquiries related to commercial loan servicing • Maintain frequent contact with borrowers and third-party representatives • Contact delinquent customers, assist with repayment options, conduct financial interviews, and document delinquency reasons • Review daily reports to identify workflow priorities • Monitor delinquent commercial loans and pursue actions to reduce delinquencies • Research investor guidelines and borrower-request requirements • Perform tax, insurance, escrow analysis, suspense, and task-management activities • Analyze property operating statements and rent rolls for Watchlist monitoring and collateral review • Resolve significant property issues and seek borrower rectification • Administer portfolio Watchlist reporting • Coordinate with internal departments to manage assets and servicing functions • Document borrower requests and assemble documentation for analysis and management-resolution recommendations • Generate investor reports • Review and update internal policies and procedures • Assist with audits as requested • Perform other duties as assigned

🎯 Requirements

• Four year degree from an accredited University preferred or equivalent work experience • Minimum of 2 years of loan servicing experience required • High attention to detail • Knowledge of Word, Excel, Outlook, CoPilot, and other information processing programs • Bilingual (English and Spanish) is considered a plus • Self-motivated and works independently • Customer service oriented • Team player • Flexible • Ability to perform complex calculations using calculators and systems is required • Ability to reason and exercise sound judgment • Ability to handle sensitive and confidential information appropriately • Outstanding communications skills, including verbal, written and listening skills • Strong customer service and professional relationship-building skills • Conflict resolution skills and ability to have difficult conversations • Must pass the Company’s Background Screening process prior to beginning employment • May be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable

🏖️ Benefits

• Quarterly bonus based on performance • Medical, dental and vision coverage • Up to 3% match on 401(k) contributions • Generous paid time off • Company-paid life, accident and disability coverage • Mental, physical and financial wellness programs

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