Enterprise Account Manager

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $84k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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OnTrac

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1986

📦 Logistics

🚗 Transport

🛍️ eCommerce

Logistics • Transport • eCommerce

OnTrac is a regional parcel delivery and logistics company operating an alternative carrier network focused on e-commerce and residential delivery across the United States. It provides 7-day/week ground services (OnTrac Ground, Ground Essentials), an upcoming coast-to-coast 2–3 day OnTrac Express service, and custom logistics solutions for B2B and critical deliveries (including healthcare/pharma and aircraft-on-ground repair). OnTrac also runs partner programs (FasTrac), supports independent drivers and regional service providers, and emphasizes faster, lower-cost ground delivery options for retailers and DTC brands along with community impact initiatives.

📋 Description

• Maintain and grow assigned customer accounts through relationship-building and consultative selling • Serve as the primary point of contact for customers • Ensure customer satisfaction and identify upselling and cross-selling opportunities • Maintain client relationships, understand client needs, and provide tailored solutions • Monitor account performance, address issues proactively, and identify growth opportunities • Maintain consistent customer communication to support satisfaction and contract renewal • Document issues, resolutions, and growth opportunities accurately • Monitor industry trends, competitor activity, and market conditions • Share market insights to influence team strategy • Perform additional duties as needed to support business objectives

🎯 Requirements

• Bachelor’s degree or equivalent experience • 5+ years of relevant experience in Account Management • Deep understanding of logistics industry principles and terminology • Adherence to OnTrac’s Acceptable Use policy and security guidelines • Clear and professional communication skills • Ability to build and strengthen relationships with senior internal and external partners • Ability to collaborate effectively across teams • Ability to prioritize tasks and maintain accuracy in fast-paced environments • Proficiency with standard office software and technologies

🏖️ Benefits

• Medical, dental, and vision insurance • Life and short- and long-term disability coverage • 401(k) retirement savings plan with company match • Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment and tenure-based increases up to 160 hours • Two (2) floating holidays per year • Paid sick leave • Six (6) paid company holidays • Two (2) weeks paid pregnancy disability leave • Four (4) weeks paid parental bonding leave • Wellness and employee assistance programs • Bonus, commission, or other incentive compensation may be available in accordance with the applicable plan