Enterprise Account Manager

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OnTrac

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1986

📦 Logistics

🛍️ eCommerce

🚗 Transport

Logistics • eCommerce • Transport

OnTrac is a regional alternative parcel carrier and logistics provider focused on e-commerce and residential delivery. It operates a coast-to-coast network (promoting itself as the largest alternative carrier network), offering ground services, an economy “Ground Essentials” product, and a new Express 2–3 day coast-to-coast service launching in 2026. OnTrac also provides custom logistics and business-to-business critical deliveries (including healthcare/pharma and specialized aircraft-on-ground repair services), partners with e-commerce platforms and retailers, and runs programs for independent drivers and regional service providers. The company emphasizes faster, lower-cost alternatives to legacy carriers and 7-day/week delivery programs to improve conversion and repeat purchases for merchants.

📋 Description

• Maintain strong client relationships, understand client needs, and provide tailored solutions aligned to business objectives and guidelines • Monitor account performance, proactively address issues, and identify opportunities for growth • Maintain consistent customer communication to ensure satisfaction and promote contract renewal • Maintain accurate records of issues, resolutions, and growth opportunities • Stay current on industry trends, competitor activity, and market conditions, sharing insights to influence team strategy • Serve as the primary point of contact for customers • Maintain and grow assigned customer accounts through consultative selling • Identify opportunities for upselling and cross-selling • Perform additional duties as needed to support business objectives

🎯 Requirements

• Bachelor’s degree or equivalent experience • 5+ years of relevant experience in Account Management • Deep understanding of logistics industry principles and terminology • Understand and adhere to OnTrac’s Acceptable Use policy and security guidelines • Clear and professional communication skills • Ability to build and strengthen relationships with senior internal and external partners • Ability to collaborate effectively across teams • Ability to prioritize tasks and maintain accuracy in a fast-paced environment • Proficiency with standard office software and technologies

🏖️ Benefits

• Medical, dental, and vision insurance • Life and short- and long-term disability coverage • 401(k) retirement savings plan with company match • Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours • Two (2) floating holidays per year • Paid sick leave • Six (6) paid company holidays • Two (2) weeks paid pregnancy disability leave • Four (4) weeks paid parental bonding leave • Additional wellness and employee assistance programs • Bonus, commission, or other incentive compensation may be available in accordance with the applicable plan