Logistics Support I

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $19 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OnTrac

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1986

📦 Logistics

🛍️ eCommerce

🚗 Transport

Logistics • eCommerce • Transport

OnTrac is a regional alternative parcel carrier and logistics provider focused on e-commerce and residential delivery. It operates a coast-to-coast network (promoting itself as the largest alternative carrier network), offering ground services, an economy “Ground Essentials” product, and a new Express 2–3 day coast-to-coast service launching in 2026. OnTrac also provides custom logistics and business-to-business critical deliveries (including healthcare/pharma and specialized aircraft-on-ground repair services), partners with e-commerce platforms and retailers, and runs programs for independent drivers and regional service providers. The company emphasizes faster, lower-cost alternatives to legacy carriers and 7-day/week delivery programs to improve conversion and repeat purchases for merchants.

📋 Description

• Commun professionally with customers by phone and email, respond to inquiries, and review shipment documentation for accuracy • Manage new order requests and schedule pickups and deliveries according to customer and vendor requirements • Monitor active shipments in the operations platform, track air waybills and flights, review driver updates, and maintain accurate shipment statuses • Identify shipment cancellations, diversions, and other disruptions and develop alternate plans to maintain service continuity • Coordinate driver performance, investigate delays, and provide leadership with detailed escalations and resolutions • Perform additional duties as assigned to support business objectives

🎯 Requirements

• High school diploma or equivalent • Clear and professional communication skills via phone and email • Industry knowledge in logistics, transportation, or dispatch • Understand and adhere to OnTrac’s Acceptable Use policy and security guidelines • Adapt effectively to a fast-paced environment with frequent changes • Strong attention to detail and solid organizational skills

🏖️ Benefits

• Medical, dental, and vision insurance • Life and short- and long-term disability coverage • 401(k) retirement savings plan with company match • Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours • Two (2) floating holidays per year • Paid sick leave • Six (6) paid company holidays • Two (2) weeks paid pregnancy disability leave • Four (4) weeks paid parental bonding leave • Additional wellness and employee assistance programs

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