Customer Success Associate

🕒 March 27

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Onyx Odds

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎮 Gaming

⚽ Sports

🎲 Gambling

Gaming • Sports • Gambling

Onyx Odds is a free-to-play social sports prediction platform that lets users make picks across major and niche sports using an in-game virtual currency called Onyx Coins. Players can earn loyalty status and VIP perks, participate in promotional sweepstakes to win Onyx Cash (redeemable for real cash subject to rules and verification), and optionally purchase Onyx Coins for enhanced entertainment features. The service operates across many U. S. states, includes a separate DFS offering in California, and requires identity verification for purchases or prize redemptions.

📋 Description

• Serve as the primary point of contact for users, providing friendly and timely support across email, chat, and social channels • Onboard new users and guide them through the platform's features • Troubleshoot issues and escalate technical problems when necessary • Gather user feedback and share insights with the product team to drive improvements • Build relationships with our community and help foster engagement • Contribute to help documentation, FAQs, and other support resources • Identify opportunities to improve the customer experience and take initiative to implement solutions • Identify customer pain points or issues and quickly relay them to the team

🎯 Requirements

• Previous experience in customer support, customer success, or community management • Familiarity with sports betting, fantasy sports, or prediction platforms • Experience with support tools such as Zendesk, Intercom, or similar platforms

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities