Technical Program Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Technical Program Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ooma, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🏨 Hospitality

🏥 Healthcare

📣 Marketing

💰 $5.1M Venture Round on 2015-05

Hospitality • Healthcare • Marketing

Ooma, Inc. is a company that provides advanced communications and collaboration solutions, with a focus on delivering business phone systems, enterprise communications, and internet service solutions. Ooma offers affordable pricing plans for both small businesses and residential customers, including home phone and security systems. The company provides customizable business phone, video, and messaging solutions, as well as POTS line replacement options. Ooma serves various industries like hospitality, dental, and real estate and offers free equipment with certain service packages.

📋 Description

• Own complex programs across VoIP/UCaaS/CCaaS platforms, cloud services, customer-facing applications, APIs, infrastructure, and operational systems from planning through production • Translate product, customer, and engineering objectives into plans, milestones, owners, dependencies, and measurable outcomes • Coordinate execution across Engineering, Product, QA, Network Operations, DevOps/SRE, Security, Support, and other teams • Develop technical understanding of managed systems to work with engineers, challenge assumptions, identify gaps, and drive issues to resolution • Manage platform upgrades, software releases, infrastructure migrations, customer deployments, integrations, and reliability/performance initiatives • Identify technical and organizational dependencies, risks, and bottlenecks and drive mitigation or escalation • Track execution and ensure commitments have clear owners and are driven through completion • Communicate status, risks, tradeoffs, and recommendations to engineering leaders and executives • Use operational and engineering metrics to improve delivery predictability, quality, reliability, and efficiency • Improve program-management processes and use automation and AI tools to reduce manual coordination and increase organizational leverage • Operate across globally distributed engineering teams and influence teams without direct reporting authority

🎯 Requirements

• 8+ years of experience in technical program management, engineering program management, software or product development, or a closely related technical role • Demonstrated success independently driving technically complex, cross-functional programs involving multiple engineering teams • Strong understanding of software development lifecycles, APIs, distributed systems, cloud infrastructure, databases, networking, and production operations • Ability and willingness to learn unfamiliar technologies deeply enough to understand architecture, dependencies, failure modes, and engineering tradeoffs • Experience managing releases, migrations, integrations, production deployments, technical dependencies, risks, and competing priorities • Strong organizational skills and ability to create structure and execution discipline in ambiguous environments • Strong written and verbal communication skills, including communication with engineers and senior leadership • Experience with Jira, Confluence, dashboards and reporting tools, and modern AI-assisted productivity tools • Bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent practical technical experience • Experience with VoIP/SIP, telecommunications, UCaaS/CCaaS, cloud communications, AWS, Azure, OCI, Linux, networking, carrier integrations, or related technologies is highly valued • Prior experience in software engineering, systems engineering, QA automation, DevOps/SRE, solution architecture, or another hands-on technical discipline is a plus • PMP, PgMP, Scrum, SAFe, or similar certification is a plus

🏖️ Benefits

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents • HMO, PPO’s or a PPO with a HDHP, including HSA, which Ooma helps fund • Employer Paid Income Protection Benefits: Basic Life and AD&D, Short- and Long-term disability • FSA Healthcare & Dependent Care • Commuter Benefits • Voluntary Accident, Critical Illness, Hospital Indemnity and Legal benefits • 401(k), including employer match, and Roth • Employee Stock Purchase Plan (ESPP) • Paid Time off, Sick Time, and corporate holidays observed • Employee Assistance Program • Life Balance benefits with Travel Assistance Services and Identity Theft protection • Discount Program, Credit Union, Medicare Assistance, and other additional benefits • Competitive compensation and company perks