Field Service Engineer

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $157k - $221k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OpenAI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

OpenAI is a leading research organization and company dedicated to creating advanced artificial intelligence technology, with a strong emphasis on safety and ethical considerations. OpenAI's mission is to ensure that artificial general intelligence (AGI) benefits all of humanity. The company develops AI products like ChatGPT, which can assist users with tasks ranging from everyday requests to complex enterprise solutions. OpenAI also provides an API platform that integrates its AI models into various applications. The company is focused on innovation in AI and improving data analysis capabilities, while emphasizing safety and ethical governance of their systems.

📋 Description

• Lead field support for startup, commissioning, troubleshooting, repair, and reliability improvement across critical data center infrastructure • Serve as the senior technical owner for transformers, switchgear, UPS systems, generators, PDUs, protection and controls, chillers, cooling towers, pumps, CDUs, CRAH units, and associated control systems • Diagnose complex failures across power, cooling, controls, and hardware interfaces; distinguish symptoms from root causes and drive corrective actions through validation • Build the field service operating model, including staffing recommendations, coverage, escalation paths, response expectations, spare-parts strategy, documentation, and performance metrics • Aid in hiring, development, and coaching other field service engineers and technicians • Partner with design, construction, commissioning, site operations, and hardware teams to improve maintainability, readiness, and lifecycle reliability • Manage OEM and service-provider relationships, technical escalations, repair plans, warranties, and sustained corrective action • Establish and improve safe work practices, including lockout/tagout, switching and maintenance procedures, MOPs, SOPs, EOPs, and incident response • Translate field learning into design feedback, preventive maintenance improvements, training, and reusable standards

🎯 Requirements

• 8+ years of hands-on experience supporting critical electrical, mechanical, or electromechanical infrastructure • Deep technical expertise in at least one discipline, electrical or mechanical, with ability to troubleshoot across electromechanical and controls boundaries • Experience building, leading, or materially developing a field engineering, service, maintenance, or technician team • Demonstrated success leading high-severity troubleshooting, root-cause analysis, corrective action, and reliability improvement • Ability to read and use one-line diagrams, schematics, P&IDs, sequence-of-operations documents, control diagrams, equipment manuals, and commissioning records • Strong safety judgment and experience working under formal energization, isolation, maintenance, and change-control procedures • Clear written and verbal communication with engineers, technicians, vendors, construction teams, and senior stakeholders • Ability to travel up to 50% and support planned or urgent field activity when required • Bachelor's degree in engineering or a related technical field, or equivalent practical experience • Experience with hyperscale data centers, high-density compute infrastructure, or other mission-critical environments • Experience bringing new sites from construction and commissioning into steady-state operations • Working knowledge of BMS, EPMS, SCADA, PLC, or other infrastructure monitoring and controls platforms • Experience establishing service programs, readiness criteria, technical training, or fleet-wide reliability standards • Relevant electrical, mechanical, HVAC, controls, safety, or trade certifications

🏖️ Benefits

• Equity • Performance-related bonus(es) for eligible employees • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit) • 401(k) retirement plan with employer match • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents) • Paid medical and caregiver leave (up to 8 weeks) • Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees • 13+ paid company holidays • Multiple paid coordinated company office closures throughout the year • Paid sick or safe time • Mental health and wellness support • Employer-paid basic life and disability coverage • Annual learning and development stipend • Daily meals in offices and meal delivery credits as eligible • Relocation support for eligible employees • Charitable donation matching and wellness stipends may also be provided