Family Success Manager

Job not on LinkedIn

🔥 16 minutes ago

🌵 Arizona, Colorado, +28 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $55k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OpenEd.co

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📚 Education

👥 B2C

Education • B2C

OpenEd. co is a provider of free, state-based homeschooling programs and resources for families. The site offers courses, clubs, cohorts, enrollment guidance, newsletters, and community support to help parents run flexible, at-home education; it emphasizes being widely recommended by homeschool families and operates across multiple U. S. states. Materials and enrollment appear focused on K–12 homeschool support delivered directly to families online (courses, clubs, resources, and informational guides).

📋 Description

• Manage a portfolio of families, developing and executing engagement and retention plans tailored to each state's requirements and family needs • Own the onboarding experience from enrollment through a successful start, including orientations, Q&A sessions, and parent 1:1s • Ensure families understand learning expectations, attendance, learning logs, funding, ordering, academic supports, and key deadlines • Assess student and family needs and determine appropriate interventions or connect families to tutoring, live support, or the Learning Team • Maintain expert-level knowledge of the OpenEd platform, curriculum/resources, wallet/funding, ordering, tutoring, Learning Team, assessments, learning logs, attendance, onboarding, and partner districts • Serve as the state subject-matter expert on program requirements, deadlines, enrollment and partner-district requirements, attendance and assessment rules, funding basics, grade placement rules, and state-specific parent pain points • Host office hours and state-specific sessions • Monitor family health and proactively intervene on learning log, assessment, attendance, and disengagement issues • Own renewal by guiding returning families through re-enrollment questions and requirements • Handle escalated cases and own family issues through resolution or handoff • Own end-to-end family relationships and coordinate communication from other departments • Lead Facebook community engagement for assigned states and monitor family sentiment • Identify systemic issues and recommend process, communication, or training improvements • Attend team meetings and perform other assigned duties • Adhere to regulations, policies, procedures, and compliance obligations

🎯 Requirements

• Prior experience in family/customer support or account management roles at scale • Prior K-12, homeschool, or virtual education experience is a plus, not required • Experience with CRM/support platforms such as HubSpot, Salesforce, or Zendesk is a plus • Ability to handle a high volume of phone and email communication and meet monitored answer-rate and callback SLAs • Commitment to maintaining flexible availability during traditional business hours in the Mountain Time Zone • Familiarity with Google products such as Gmail, Calendar, Docs, Forms, Sheet, etc. • Access to a smartphone, high-speed internet, computer, webcam, and headset • Must be eligible to work in the U.S.

🏖️ Benefits

• Bonus offered • Remote work • Flexible availability during traditional business hours in the Mountain Time Zone • Access to a smartphone, high-speed internet, computer, webcam, and headset