Senior Manager – Field Operations, Auction Performance

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $100k - $110k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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OPENLANE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏪 Marketplace

🤝 B2B

💰 $10M Venture Round - OPENLANE on 2008-12

Automotive • Marketplace • B2B

OPENLANE is a company that builds and operates digital wholesale marketplaces and end-to-end services for used vehicles. It operates national and regional marketplaces across the US, Canada and Europe, provides technology platforms (auction simulcast, remarketing, inventory/inspection and vehicle data/pricing tools), and offers finance and ancillary services (floorplan/inventory financing, shipping, recovery and title/remarketing services) targeted primarily at dealers, lenders and commercial vehicle customers. The company positions itself as a B2B wholesale automotive marketplace and service provider.

📋 Description

• Set the strategic direction and operating model for the national field organization and auction partnerships • Oversee a high-impact team of Remarketing Field Representatives • Own aggregate performance and scalability of operations for a portfolio exceeding $500M in annual assets • Lead, coach, and calibrate performance across all markets • Manage relationships with auction leadership and influence service levels and operational execution using data-driven scorecards • Drive strategy for $500M+ in annual vehicle assets to maximize efficiency and client outcomes • Design workflows and tools that ensure consistency • Serve as the final escalation point for high-stakes arbitrations and operational risks • Advise key clients on market conditions and performance results • Standardize best practices across auction locations • Implement tools and technology for peak field-team effectiveness • Meet or exceed benchmarks for net recovery, cycle time, and ROI • Scale the field organization while maintaining high quality-control standards • Collaborate daily with LaneLink Executive Leadership, Product teams, Senior Auction Group Leadership, NAAA representatives, Institutional Clients, and Sales Leadership • Report to the Director of Remarketing

🎯 Requirements

• 10+ years of experience in remarketing, auction operations leadership, or automotive field management • Bachelor’s or Master’s degree in Logistics, Business or related field or comparable experience • Proven track record of leading distributed teams across multiple regions • Experience managing large-scale asset portfolios (minimum $100M+, ideally $500M+) • Ability to travel extensively (up to 75%) to auction locations and client sites • Familiarity with Google Suite products, Remarketing programs such as AutoIMS, MMR, Edge Pipeline • Advanced stakeholder management and executive-level communication skills • Mastery of NAAA standards, auction operations, and wholesale market trends • Deep understanding of vehicle reconditioning ROI and pricing strategies • Proven ability to design and implement performance scorecards and standardized KPIs • Fluency in remarketing technology platforms and data analytics tools • Ability to translate complex market data into actionable field strategies • Previous experience in an enterprise-level Director role within the remarketing industry (nice to have) • Deep involvement with NAAA committee work or industry-standard setting (nice to have) • Experience with change management in a high-growth or evolving corporate environment (nice to have)

🏖️ Benefits

• Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement