Senior Staffing, Efficiency Analyst

🕒 June 30

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OPENLANE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏪 Marketplace

🤝 B2B

💰 $10M Venture Round - OPENLANE on 2008-12

Automotive • Marketplace • B2B

OPENLANE is a company that builds and operates digital wholesale marketplaces and end-to-end services for used vehicles. It operates national and regional marketplaces across the US, Canada and Europe, provides technology platforms (auction simulcast, remarketing, inventory/inspection and vehicle data/pricing tools), and offers finance and ancillary services (floorplan/inventory financing, shipping, recovery and title/remarketing services) targeted primarily at dealers, lenders and commercial vehicle customers. The company positions itself as a B2B wholesale automotive marketplace and service provider.

📋 Description

• Partner with Sales and Operations Leadership: Act as a trusted advisor to sales, operations, support, and inspection leaders by providing data-driven insights on staffing needs, capacity constraints, productivity, and process inefficiencies • Build and Maintain Staffing Models: Create, manage, and continuously improve staffing models for sales, support, operations, and inspection teams • Identify Staffing Needs Across the U.S.: Analyze market-level demand, sales growth targets, operational volume, inspection capacity, and service-level performance to identify where additional staffing, reallocation, or process changes are needed • Support Sales Growth and Operational SLAs: Partner with leadership to ensure staffing plans support revenue goals, lead coverage, customer responsiveness, inspection timelines, operational throughput, and other critical business performance targets • Identify Inefficiencies and Recommend Solutions: Evaluate sales and operational workflows to uncover bottlenecks, handoff issues, capacity gaps, productivity challenges, and process breakdowns • Improve Workflows Between Sales and Operations: Design, document, and implement improved workflows that strengthen coordination between sales and operations teams • Build Reporting and Performance Frameworks: Develop dashboards, scorecards, and recurring reporting to monitor staffing levels, team productivity, SLA performance, market capacity, workload distribution, and operational effectiveness • Support Workforce Planning and Prioritization: Help leaders prioritize staffing investments by identifying the highest-impact markets, teams, roles, and process improvements needed to support growth and customer experience goals • Drive Scalable Processes: Create repeatable tools, models, and processes that enable the organization to manage growth across larger and more complex sales and operations teams • Collaborate Cross-Functionally: Work closely with Revenue Operations, Sales, Operations, Finance, Support, Inspection, and other business partners to align staffing recommendations and efficiency initiatives with broader company goals

🎯 Requirements

• Bachelor’s degree in Business, Economics, Finance, Data Analytics, Operations Management, or a related field (Master’s preferred) • 5+ years of experience in Revenue Operations, Sales Operations, Business Analytics, Workforce Planning, Operations Analytics, or a related role • Strong analytical skills with the ability to interpret data, identify trends, diagnose problems, and translate findings into business recommendations • Experience building models, dashboards, reports, or analytical tools to support business decision-making • Strong Excel or Google Sheets skills; experience with SQL, Python, or other data querying/modeling tools is a plus • Experience with BI or data visualization tools such as Tableau, Power BI, Looker, Domo, or similar platforms • Familiarity with CRM systems such as Salesforce or equivalent platforms • Ability to work cross-functionally with sales, operations, support, and field-based teams • Strong communication skills with the ability to explain complex analysis clearly to non-technical stakeholders • Proven ability to manage multiple projects, prioritize effectively, and operate in a fast-paced environment • Strong attention to detail and comfort working with staffing, productivity, performance, and operational SLA data.

🏖️ Benefits

• Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement