Director, Implementation Project Management

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👷‍♀️ Project Manager

👻 Ghost score 10%

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Build OpenLoop’s implementation PMO from the ground up, including playbooks, stage gates, templates, risk and change controls, escalation paths and closure standards • Run the implementation portfolio across every active customer launch, managing status, sequencing, dependencies, committed dates and project manager assignments • Identify schedule and capacity conflicts and recommend staffing, sequencing or trade-offs to leadership • Select and launch the project management platform and design workflows that drive adoption and establish a source of truth • Build customer, operating and executive reporting on implementation progress and business exposure • Lead project management for OpenLoop’s largest strategic implementations, owning integrated plans, critical paths, scope, governance and difficult customer conversations • Hire and develop four Technical Project Managers • Orchestrate readiness across Sales, Solutions Engineering, Technical Implementation and customers from pre-signature requirements through UAT, sign-off and handoff • Partner with the Director of Technical Implementation on engineering capacity, staffing and sequencing decisions • Define and use the implementation scorecard to improve time to go-live, milestone attainment, schedule predictability, scope control and project manager capacity • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree or equivalent experience • 8+ years in program or project management, implementation or delivery in B2B software or services • 3+ years managing project managers • Experience designing and rolling out a PMO or delivery framework with real technical dependencies • Experience owning portfolio-level resource assignment and defending capacity and sequencing trade-offs to leadership • Experience selecting and implementing a project management tool, including migrating in-flight work and driving adoption • Technical project management fluency in integrations and APIs, SSO and identity, environments, data flows, UAT and QA coordination • Executive-level client-facing experience, including chairing steering committees and delivering unwelcome messages clearly • Experience hiring, developing and performance-managing project managers • Preferred: Healthcare, digital health, virtual care or regulated-industry background • Preferred: Experience coordinating clinical, pharmacy, lab, credentialing, licensing or multi-state operational dependencies • Preferred: Professional-services or client-delivery experience with separation between project managers and technical implementers • Preferred: Experience building or operating tiered delivery models • Preferred: PMP, PgMP or equivalent training

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance • Pet insurance • Flat organizational structure • Autonomy, competence and belonging-oriented company culture