Medical Operations Manager

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

⚙️ Operations

👻 Ghost score 12%

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Support the day-to-day operations of the provider network • Monitor and support provider adherence to schedules, workflows, and operational expectations • Provide operational coverage during assigned evening and weekend hours in CST • Maintain real-time visibility into provider availability and escalate coverage gaps or operational issues • Serve as a primary operational point of contact for providers regarding workflows, processes, and expectations • Address provider questions and concerns in a timely, professional, and supportive manner • Track and support reporting on key operational and performance indicators • Identify workflow bottlenecks, inefficiencies, and recurring provider challenges • Reinforce operational standards and ensure consistency across programs • Collaborate with Workforce Management to align provider schedules with patient demand and service goals • Work with Quality Assurance, Patient Experience, Clinical Leadership, and IT teams to resolve operational issues • Maintain accurate documentation of provider communications, escalations, and resolution outcomes • Participate in scheduled OpenLoop holiday coverage • Perform other duties as assigned

🎯 Requirements

• 1–3 years of experience in healthcare operations, provider support, administrative operations, or clinical operations support (healthcare experience preferred) • Bachelor’s Degree in Healthcare Administration, Business Administration, Health Services Management, or a related field, or equivalent experience • Highly organized with strong attention to detail and follow-through • Comfortable managing high-volume daily operational workflows and supporting an active provider population • Clear, professional written and verbal communication skills • Proficient with Google Workspace (Docs, Sheets, Calendar), Slack, and ticketing or workflow management systems such as Zoho Desk • Familiarity with identity and access management tools such as Okta and basic technical troubleshooting is a plus • Able to prioritize effectively, escalate issues appropriately, and collaborate cross-functionally • Comfortable working within evolving systems and workflows and contributing to continuous operational improvements based on feedback and data

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance • Pet insurance • Flat organizational structure supporting autonomy, competence, and belonging

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