Claims and Operations Specialist – Total Loss

Job not on LinkedIn

🔥 16 minutes ago

🇺🇸 United States – Remote

💵 $10 - $15 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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WHIP

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2020

⚽ Sports

☁️ SaaS

💰 $122.7k Seed Round - WHIP on 2018-03

Sports • SaaS

WHIP is a mobile app and platform (WHIP LIVE) that serves outdoor enthusiasts — particularly motorcyclists, bikers, runners, and hikers — by providing route planning, turn-by-turn voice navigation (including off-road and trail routing), live tracking and safety features, activity tracking with performance analytics, offline maps, map layers, and community features (routes database, leaderboards, events). It offers a Plus subscription for advanced features and synchronization with services like Strava and Garmin. WHIP emphasizes safety (live location sharing, emergency support), specialized maps (Adventure Map®), and event/live-tracking services for competitions.

📋 Description

• Own total loss claims once liability is confirmed and the vehicle is identified as a probable total loss • Review vehicle valuations such as CCC and calculate settlement figures, including actual cash value, taxes, fees, salvage, and applicable deductions • Negotiate and finalize total loss settlements with carriers, claimants, and other parties • Coordinate title, lienholder, and release documentation • Serve as the single point of contact for total loss status across internal teams • Report settlement status, amounts, and outcomes to Finance for accruals, payments, and reconciliation • Provide information and documentation to Compliance, including title, registration, and regulatory reporting needs • Coordinate vehicle location, storage, release, and transfer to salvage or auction with Transportation • Work with body shops and other vendors throughout vehicle inspection and pick-up, obtaining findings and documentation and confirming release and charges • Track open settlements through payment received • Follow up with carriers, adjusters, and other parties on outstanding payments, escalating stalled settlements • Confirm receipt of funds and ensure payments are logged and reconciled with Finance • Maintain complete claim-file notes and internal tracking documentation • Manage a high volume of concurrent settlements, prioritizing by age, value, and urgency • Communicate proactively with carriers, claimants, vendors, and internal stakeholders • Identify bottlenecks and contribute to improving total loss workflows and tracking

🎯 Requirements

• 2+ years of experience in an operations, administrative, or coordination role, ideally in insurance, fleet, rental, or transportation • Highly organized, with a proven ability to manage a large volume of open items accurately and follow up persistently with external parties to get answers and payments • Ability to communicate clearly with multiple teams (Finance, Compliance, Transportation) and keep them aligned • Comfort negotiating and holding a position when presenting settlement figures • Proficiency with Google Workspace or Microsoft Office, particularly spreadsheets • Claims experience, specifically first-party comprehensive/collision or third-party property damage claims • Direct experience settling total loss claims, including valuations, salvage, title, and lienholder payoffs • Familiarity with claims management and valuation platforms such as CCC and Snapsheet • Exposure to working with rental, rideshare, or commercial fleet operations • Experience working in startup or fast-paced environments, with the ability to wear multiple hats and adapt to evolving priorities

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