Client Operations Specialist – Renewals

🔥 19 hours ago

🐊 Florida, Kansas, +7 more states – Remote

🐊 Florida – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍑 Georgia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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• Open for 1 day.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Optiv

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

Optiv Security is the cyber advisory and solutions leader, delivering strategic and technical expertise to nearly 6,000 companies across every major industry. We partner with organizations to advise, deploy and operate cybersecurity programs from strategy and managed security services to risk, integration and technology solutions. With clients at the center of our unmatched ecosystem of people, products, partners and programs, we accelerate business progress like no other company can.We manage cyber risk so you can secure your full potential.

📋 Description

• Support assigned Client Managers / Client Directors by monitoring existing renewal business, generating quotes, validating service contracts, auditing, and managing the renewable pipeline using Salesforce.com • Provide client service and communication; respond to internal business functions, outside clients, and partners • Coordinate with Client Managers, Client Directors, and clients on upsell opportunities, authorized support, multi-year contracts, technology refreshes, and co-term contracts • Make strategic and competitive pricing recommendations to maximize Optiv’s profit margins • Identify upsell/cross-sell opportunities, negotiate discounts with vendors and distributors, and increase client value while maximizing margins • Select forecasting probability and provide ongoing forecasting assistance • Manage maintenance contracts and client asset tracking • Prepare and submit accurate purchasing orders • Provide system reporting to client management, operations, and management • Act as liaison between client management and Optiv internal business units • Participate in client meetings, including Quarterly Business Reviews, planning, and touch-point meetings • Facilitate client-requested documentation, including RFPs and supplier forms • Collaborate with internal teams on best practices, ideas, and training • Build professional relationships with assigned Client Managers / Client Directors • Follow up with clients, manufacturers, distributors, and client managers to ensure sales-cycle and client needs are met • Participate in compliance training, operations and systems improvements, user-acceptance testing, and career development activities • Develop and maintain product and industry knowledge • Maintain account health through data integrity and credit standing • Complete tasks on behalf of peers who are out of the office • Leverage client-facing tools to enhance client self-service capabilities • Perform other duties as assigned

🎯 Requirements

• Associates Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience preferred • Two or more years of experience in Business-to-Business Sales/Client Services role required • Prior experience with managing renewal contracts preferred • Intermediate level experience with Microsoft Office, specifically Microsoft Outlook, Word and Excel • Internet navigation required • Two years of experience in technical or information technologies industry preferred • Prior experience in Client Relationship Management software (CRM) required • Salesforce.com experience preferred • Proven ability to prioritize multiple tasks in a fast-paced environment required • Ability to work in a sales partnership setting, where workflow is determined by incoming requests required • Ability to build relationships and trust with internal and external partners/clients • Ability to prioritize tasks to align with deadlines • Superior organizational skills, independent judgment and functional arithmetic skills

🏖️ Benefits

• A company committed to our inclusive value through our Employee Resource Groups • Work/life balance • Professional training resources • Creative problem-solving and the ability to tackle unique, complex projects • Volunteer Opportunities through “Optiv Chips In” • The ability and technology necessary to productively work remotely/from home (where applicable)

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