Provider Support Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Answer routine provider questions about schedules, workflows, processes, and operational expectations using established standard operating procedures and reference materials • Respond to inbound provider requests across Slack within established service level expectations • Perform first-line troubleshooting for common provider platform and login issues by following documented runbooks • Route requests requiring action by credentialing, licensing, onboarding, scheduling, same-day call-outs, IT, payroll, and clinical leadership teams to the correct internal owner • Confirm providers received an answer or clear next step and close the loop on assigned requests • Document provider communications, questions, and resolutions accurately in systems of record • Work assigned priorities and shift schedules as directed, including evening and weekend hours • Escalate unfamiliar, clinical, quality, licensure, or compliance questions to the manager or designated owner • Participate in scheduled OpenLoop holiday coverage • Perform other duties as assigned

🎯 Requirements

• 0–1 years of experience in a support, service, administrative, or operations role; healthcare or telehealth exposure is a plus but not required • High school diploma or equivalent required • Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or a related field is a plus • Clear, professional written communication with a provider-facing, service-oriented mindset • Strong attention to detail and consistency; able to follow documented procedures accurately • Dependable in attendance, communication, and responsiveness • Comfortable asking questions and escalating early rather than working outside of established procedure • Basic proficiency with Google Workspace (Docs, Sheets, Calendar) and Slack • Willingness to learn ticketing systems (e.g., Zoho Desk) and clinical platforms • Able to handle Protected Health Information appropriately and complete HIPAA training • Able to work assigned evening and weekend hours (CST) • Able to participate in scheduled holiday coverage • Must respond to visa sponsorship question; job is located in the United States

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance • Pet insurance • Scheduled OpenLoop holiday coverage