Account Manager

🔥 3 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $80k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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OpenTable

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🍽️ Food & Beverage

🏨 Hospitality

📦 Logistics

💰 $36M Series C on 2000-09

Food & Beverage • Hospitality • Logistics

OpenTable is an online restaurant reservation service that allows users to discover and book tables at restaurants across the globe. The platform offers a comprehensive list of dining options in various cities, helping diners explore popular spots and unique dining experiences. OpenTable also partners with restaurants to provide reservation management software that optimizes seating, tracks diner preferences, and offers marketing tools to improve restaurant operations. The service extends its social impact by participating in initiatives such as supporting homelessness projects through diner donations.

📋 Description

• Lead customer retention and revenue growth across a portfolio of restaurant partners • Build and maintain strategic relationships with restaurant leadership to achieve retention and upsell targets, including contract renewals and premium marketing tool adoption • Conduct data-driven business reviews and executive meetings • Deliver industry insights, benchmark performance, and optimize reservation flows • Serve as the primary escalation point for restaurant partners • Collaborate with product and support teams to resolve issues and inform feature enhancements • Partner with marketing to design, execute, and evaluate custom marketing initiatives • Maintain account records, interaction logs, and activity metrics in Salesforce • Inform territory strategy and account health forecasting • Educate operators on hospitality trends and economic drivers • Empower clients to make data-informed operational decisions

🎯 Requirements

• 3+ years of account management, customer success, or operational management experience within the restaurant or hospitality industry • Must live in the Pacific or Mountain Time Zone area • Must live in close proximity to an airport • Expertise in restaurant operations and financial analysis, including interpreting P&L statements and business metrics • Consultative client relationship management experience, including handling objections and achieving retention or growth goals • Strong written and oral communication skills • Experience preparing and delivering data-driven presentations to group audiences • Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred) • Hands-on experience leveraging AI tools for account research, personalized communication, and workflow efficiency (preferred) • Proficiency with CRM platforms such as Salesforce, Google Workspace, and Apple operating systems (preferred) • Experience working effectively in fast-paced, evolving, or unstructured business environments (preferred)

🏖️ Benefits

• Work from (almost) anywhere for up to 20 days per year • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off a year • Paid parental leave • Generous paid vacation and time off for your birthday • Paid volunteer time • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • 20 days of paid time off • Private health and dental insurance • Life and Disability insurance • Health benefits • Flexible spending account • Retirement benefits • Paid sick leave • Medical leave • Bereavement leave • Floating holidays • Paid holidays • Annual bonus eligibility