Customer Success Specialist

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Optain

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🏥 Healthcare

🤖 Artificial Intelligence

🔧 Hardware

🔥 Funding within the last year

💰 $26M Series A - Optain on 2025-09

Healthcare • Artificial Intelligence • Hardware

Optain is a healthcare technology company that provides AI-enabled clinical support tools to analyze full-colour retinal images for screening of referable eye diseases and for cardiovascular risk assessment. Optain offers a Software as a Medical Device (SaMD) called Eyetelligence Assure paired with a portable automatic fundus camera as a turnkey, ready-to-use solution that captures and immediately analyses retinal images to produce risk assessment reports. The platform is designed to integrate easily into clinical workflows with minimal training or setup, enabling faster diagnosis, standardized assessments, and broader access to disease screening for providers, patients, and insurers.

📋 Description

• Support the client onboarding process from leadership conversations to go-live support. • Deliver engaging training to healthcare providers and clinical staff both in-person and virtually. • Build strong, long-term relationships with clients; serve as their go-to resource for best practices and troubleshooting. • Drive adoption and expansion opportunities by understanding client needs and aligning them with our solutions.

🎯 Requirements

• Bachelor’s or Associate’s degree in a healthcare, life sciences, or technical field, or equivalent clinical experience. • Understanding of healthcare environments and clinical workflows. • Familiarity with EHR systems and clinical data privacy standards (e.g., HIPAA). • Ability to manage multiple projects with strong attention to detail. • Medical assistants, ophthalmic technicians, and clinical support staff are strongly encouraged to apply. • Experience in customer success, clinical training, or account management is a plus. • Strong preference for candidates with direct patient care experience. • Familiarity with ophthalmic imaging or diabetic retinopathy screening is a plus. • Prior experience in a clinical or fast-paced startup environment is a plus.

🏖️ Benefits

• Competitive compensation package including a strong base salary and performance-based bonus. • Top-tier health, vision, dental, and commuter benefits. • Generous monthly health and wellness reimbursement. • Unparalleled exposure to new business building at the intersection of artificial intelligence and healthcare. • Opportunity to help solve difficult problems and collaborate with experts from various fields. • Chance to work with a talented, close-knit team and world-leading mentors.