Associate SOC Engineer

🔥 14 hours ago

🐊 Florida, Kansas, +2 more states – Remote

🐊 Florida – Remote 🌪️ Kansas – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛡️ Security Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Optiv

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

Optiv Security is the cyber advisory and solutions leader, delivering strategic and technical expertise to nearly 6,000 companies across every major industry. We partner with organizations to advise, deploy and operate cybersecurity programs from strategy and managed security services to risk, integration and technology solutions. With clients at the center of our unmatched ecosystem of people, products, partners and programs, we accelerate business progress like no other company can.We manage cyber risk so you can secure your full potential.

📋 Description

• Update customer work requests and follow operating procedures to perform MSS support tasks • Perform health checks, reporting, work ticket acknowledgment and assignment, basic troubleshooting, and other tasks required for MSS service health and operation • Contribute to the development of knowledge base and troubleshooting information • Develop skills on multiple security products and work closely with higher-tier staff, Service Delivery, and clients • Provide ongoing communication of status and timely response to MSS service tickets • Serve as a primary responder for Cyber Operations client systems • Take ownership of client configuration issues and track them through resolution • Act as a point of escalation for other Associate Engineers and provide guidance and mentoring • Advise on best practices for SIEM and Enterprise Security products • Provide remote consulting services via interactive client sessions • Assist with implementation of multiple product vendors and technologies • Implement and configure discipline software and appliance-based products in large enterprise environments • Develop and maintain content and reporting • Provide escalation support to Tier 1 and 2 for Authorized Support Customers • Interact with customers and partners when required • Perform knowledge transfers to clients regarding security and system configuration awareness • Perform other duties as assigned • Comply with all policies and standards

🎯 Requirements

• Bachelor's Degree in Information System, Security or Networking or Associate’s degree in above field with equivalent experience required • 2-4 years experience in discipline domain required • General security knowledge, including IT knowledge, network troubleshooting, cloud certification, and other IT experience • CCNA, SentinelOne, CrowdStrike, MS Sentinel, Splunk or MCSE preferred upon hire • CompTIA Security+ and/or Network+ preferred upon hire • Experience working with internal and client ticketing and knowledge base systems for incident and problem tracking, such as ServiceNow, Jira, and Confluence • Practical knowledge and sufficient experience with TCP/IP networking and network protocols, including basic understanding of the OSI model • Knowledge of Linux and Windows operating systems • Understanding of server-grade applications including DBMS, DNS, SMTP, IIS, Apache, SharePoint, Active Directory, Identity Management, Patch Management, LDAP, SQL, and antivirus • Training and experience in one or more non-SIEM network security products, including SentinelOne, CrowdStrike, Carbon Black, and Cortex XDR • Professional experience working with networks and network architecture • Confident presentation and written and oral communication skills • Customer support experience • Desire to learn additional subject matter areas

🏖️ Benefits

• A company committed to its inclusive value through our Employee Resource Groups • Work/life balance • Professional training resources • Creative problem-solving and the ability to tackle unique, complex projects • Volunteer Opportunities; “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. • The ability and technology necessary to productively work remotely/from home (where applicable)