Director, Digital Partner Experience & Programs

🔥 0 minutes ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Optiv

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

Optiv Security is the cyber advisory and solutions leader, delivering strategic and technical expertise to nearly 6,000 companies across every major industry. We partner with organizations to advise, deploy and operate cybersecurity programs from strategy and managed security services to risk, integration and technology solutions. With clients at the center of our unmatched ecosystem of people, products, partners and programs, we accelerate business progress like no other company can.We manage cyber risk so you can secure your full potential.

📋 Description

• Own the strategy, roadmap, governance, and day-to-day performance of the Optiv One Partner Portal • Drive partner onboarding, adoption, engagement, and ongoing utilization of portal capabilities • Manage the end-to-end partner journey across onboarding, content submission, enablement, communications, campaign activation, and performance visibility • Gather requirements and prioritize enhancements based on partner feedback, seller needs, business value, and technical feasibility • Partner with IT, product, sales operations, marketing, enablement, and vendors to deliver platform improvements and integrations • Establish standards for content quality, freshness, taxonomy, approvals, access, and lifecycle management • Identify opportunities to use automation, personalization, data, and AI to improve partner and seller experiences • Develop scalable go-to-market programs connecting partner priorities with Optiv sales motions and customer opportunities • Translate partner objectives into coordinated enablement, content, campaigns, seller activation, and field engagement plans • Partner with Alliances, Sales, Marketing, and Services leaders to launch and operationalize joint initiatives • Support account mapping, co-selling, demand generation, and partner-funded programs • Create repeatable activation models tailored by partner tier, segment, solution area, and strategic priority • Ensure partner-facing programs have clear objectives, ownership, calls to action, timelines, and measurement • Build scalable processes, governance, service levels, and operating rhythms for partner experience programs • Manage intake, prioritization, and execution of partner requests • Document roles, workflows, decision rights, and rules of engagement • Lead cross-functional working groups and communicate progress, risks, dependencies, and decisions to senior stakeholders • Manage platform vendors, budgets, contracts, and external resources • Define and report metrics for onboarding, adoption, engagement, content utilization, seller reach, pipeline influence, and program ROI • Develop dashboards and executive-level reporting demonstrating business impact • Use feedback, seller insights, platform analytics, and performance data to continually improve the experience • Benchmark Optiv’s partner experience against industry practices and emerging digital-channel capabilities • Perform other duties as assigned • Comply with all policies and standards

🎯 Requirements

• Bachelor's Degree required • 8+ years of experience in partner programs, channel operations, partner marketing, digital platforms, go-to-market programs, or a related field required • 3+ years leading complex, cross-functional programs or teams at the director level or equivalent required • Experience owning or significantly contributing to a partner portal, PRM platform, digital ecosystem, marketplace, or comparable B2B platform • Delivery of a prioritized portal roadmap and scalable operating model • Demonstrated success translating business requirements into platform roadmaps, scalable workflows, and measurable programs • Strong understanding of channel and alliance models, partner journeys, enablement, co-selling, and joint go-to-market motions • Experience working across sales, marketing, operations, IT, enablement, and executive leadership • Strong analytical skills and experience defining KPIs, interpreting engagement data, and communicating business outcomes • Exceptional stakeholder management, written communication, presentation, and change-management skills • Cybersecurity, technology solutions, distribution, or channel ecosystem experience preferred • Partner-first and seller-aware mindset • Strategic thinking with execution accountability • Ability to bring structure and simplicity to complex, cross-functional work • Ability to influence effectively without relying on direct authority • Ability to use data to prioritize investments and demonstrate impact • Ability to build trusted relationships across partners, business leaders, and delivery teams • Ability to anticipate friction and design scalable solutions rather than one-off workarounds

🏖️ Benefits

• Inclusive Employee Resource Groups • Work/life balance • Professional training resources • Creative problem-solving and the ability to tackle unique, complex projects • Volunteer opportunities through “Optiv Chips In” • Ability and technology necessary to productively work remotely/from home (where applicable)