Support Specialist

🔥 11 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $24 - $27 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Order.co

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

💳 Fintech

🤝 B2B

💰 $30M Series B - Order on 2022-01

SaaS • Fintech • B2B

Order. co is an AI-powered procurement and finance platform that streamlines purchasing, accounts payable, spend management, and working capital for businesses. The SaaS product automates the full procurement lifecycle—from requisition to payment—offers virtual vendor-locked cards, AP automation, automated reconciliation, and AI-driven sourcing and catalog management to reduce costs and manual work. It integrates with accounting systems (QuickBooks, NetSuite, Sage Intacct), Workday, and SSO providers, targeting finance and procurement teams at growing companies and enterprises seeking tighter spend control, compliance, and efficiency.

📋 Description

• Providing prompt and professional customer support: You will handle a high volume of phone calls, emails, and chats from Order.co customers & vendors. • Troubleshooting and problem-solving: You will utilize your problem-solving skills to identify and resolve customer issues. • Communicating effectively: You will need strong communication skills to interact with customers in a clear, concise, and empathetic manner. • Managing customer expectations: It is important to set realistic expectations for customers regarding issue resolution times. • Documenting and tracking customer interactions: Accurate record-keeping is essential to ensure continuity and enable effective follow-up. • Collaborating with internal teams: As a Support Specialist I, you will work closely with other teams within Order.co. • Continuously improving customer support processes: We encourage a culture of learning and improvement.

🎯 Requirements

• 1+ years of customer support or related experience, especially in a SaaS, e-commerce or startup environment • Experience working with CRMs such as Zendesk

🏖️ Benefits

• Robust medical, dental, vision, and wellness benefits • Flexible time off policies • Employer-sponsored 401(k) + match