Production Platform Administrator

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OS National, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🏠 Real Estate

🛡️ Insurance

⚖️ Legal

Real Estate • Insurance • Legal

OS National is a national title and settlement services company that provides residential and commercial title insurance, escrow, and closing services across all 50 states. They position themselves as a single point of contact offering a mix of national platform scale and local market expertise, serving homebuyers, sellers, lenders, real estate professionals, investors, attorneys, and commercial clients. OSN emphasizes faster turnaround times, technology-driven workflows, ALTA Best Practices certification, and boutique-level customer service with offices in Duluth (GA), Dallas (TX), Las Vegas (NV), and Irvine (CA).

📋 Description

• Administer, configure, and maintain workflows, action groups, templates, and document mappings in ResWare and other title production platforms, with complete understanding of platform architecture and interdependencies • Assess unusual or complex configuration requests, evaluate available options, and devise solutions independently - adapting existing approaches when standard precedent does not apply • Execute system testing, upgrade validation, and post-change review; identify edge cases and recommend improvements based on observed outcomes • Apply sophisticated analytical and troubleshooting techniques to diagnose and resolve platform issues; suggest variations in approach when standard methods fall short • Administer all user provisioning activities including profile creation, enablement, deactivation, role rights changes, and license coordination • Independently investigate and resolve complex access issues, applying judgment to identify root cause and select the right course of action • Manage assigned support tickets from intake through resolution, maintaining clear stakeholder communication and meeting defined SLAs • Build, update, and maintain operational and business reports for title production workflows across ResWare and related reporting tools, including SSRS • Recommend improvements to reporting structure, logic, or delivery based on analysis of recurring patterns and stakeholder needs • Maintain accurate, complete documentation for platform configuration, reporting logic, and repeatable operational processes

🎯 Requirements

• 5+ years of hands-on experience administering ResWare or a comparable title and escrow platform • Complete, working knowledge of ResWare configuration including workflows, action groups, templates, document mappings, user access, and role rights • Demonstrated ability to independently assess complex, non-standard platform issues and devise solutions with limited precedent or guidance • Proven track record delivering accurate, high-quality reports from ResWare or related systems, including SSRS • Strong SQL skills and ability to work with structured data across reporting environments • Ability to evaluate multiple approaches, adapt existing solutions, and apply judgment to select the right course of action • Experience advising non-technical and operational stakeholders on platform capabilities and options • Sophisticated analytical thinking with a high bar for data quality, validation, and accuracy before delivery • Ability to manage multiple concurrent requests in a ticket-driven environment without losing accuracy or SLA compliance • Strong written and verbal communication skills with the ability to adapt style to different audiences • High attention to detail, strong follow-through, and a consistent ownership mindset.

🏖️ Benefits

• Occasional travel for vendor meetings, training, or company events may be required