Customer Service Representative

🕒 August 18

🐊 Florida – Remote

🐊 Florida – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oscar Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

⚕️ Healthcare Insurance

🏥 Healthcare

💰 $355M Post-IPO Debt - Oscar Health on 2025-09

Healthcare Insurance • Healthcare

Oscar Health is a technology-driven health insurance company that provides individual, family, and small-group health plans in multiple U. S. states. Oscar combines traditional insurance underwriting with digital-first services — a consumer-facing app, 24/7 virtual urgent care, prescription delivery (including $3 meds in many plans), and dedicated Care Teams — and also operates Oscar Primary Care in some markets. The company emphasizes accessible, affordable, high-quality care and uses AI to improve member experience and care delivery. Insurance policies are underwritten by Oscar's state insurance subsidiaries and the company offers both HMO and other plan types across its markets.

📋 Description

• Develop a comprehensive understanding of current processes, procedures, and tools associated with the Oscar business model • Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs • Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations • Form working relationships with all partners • Support the leadership team by identifying issues through established escalation pathways • Monitor and track the health of assigned work-in-progress issues • Escalate and resolve issues to ensure appropriate turnaround times • Participate in process improvement projects • Comply with operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) • Comply with applicable laws and regulations • Perform other duties as assigned • Report to the Concierge Operations Manager

🎯 Requirements

• 1+ years of experience in a high-volume or customer-focused setting • 6+ months of healthcare experience • High school diploma or GED • Strong quantitative or analytical skills focused on identifying or solving problems • Experience manipulating and entering accurate data • Advanced Google Suite or Microsoft Office capabilities • Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking

🏖️ Benefits

• Employee benefits • Monthly vacation accrual at a rate of 15 days per year • Medical benefits • Dental benefits • Vision benefits • 11 paid holidays • Paid sick time • Paid parental leave • 401(k) plan participation • Life insurance • Disability insurance • Paid wellness time • Wellness reimbursements • Reasonable accommodations during the application process