Customer Service Representative II

Job not on LinkedIn

🕒 August 15

🇺🇸 United States – Remote

💵 $16 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DISA Global Solutions, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

DISA Global Solutions, Inc. is a leading provider of background screening, drug and alcohol testing, and compliance solutions for employers. Since 1986, the company has been helping employers hire and retain top talent by offering consolidated solutions that save time and resources. DISA's expertise includes background screening, drug testing, occupational health services, transportation compliance, and more. They serve a diverse range of industries, including healthcare, transportation, retail, finance, and entertainment, among others. DISA aims to help customers navigate complex screening laws, improve workplace safety, and build comprehensive compliance programs. The company is also known for its contractor management and entertainment compliance solutions. With a focus on integrating innovative technologies, DISA Global Solutions strives to enhance workforce compliance and safety across North America.

📋 Description

• Proactively engage customers through inbound and outbound outreach to understand pain points, sentiment, and overall experience • Build and strengthen customer relationships through regular check-ins and consultative conversations • Respond to inquiries via phone, email, and chat with professional, timely, and accurate information • Educate customers on services and tools • Lead onboarding sessions and educational webinars • Identify trends in customer feedback and document or escalate concerns, system issues, and service gaps • Resolve and document service issues according to internal SOPs and SLAs • Maintain complete and accurate customer data in CRM systems • Participate in process improvements and implementation of new procedures, systems, and features • Generate and distribute internal and external reports supporting operations and performance metrics • Collaborate with Customer Success, Operations, Technical Support, Product Management, Sales, and Finance • Assist with onboarding and mentoring new Customer Service Representatives

🎯 Requirements

• High school diploma or GED • 2–3 years of customer service experience, preferably in healthcare, technology, education, or other regulated, high-volume environments • Strong verbal and written communication skills • Proficiency with CRM systems (Salesforce preferred) and Microsoft Office Suite • Ability to maintain accurate, compliant customer records • High attention to detail and strong organizational skills • Ability to multitask effectively in a fast-paced, client-driven environment • Demonstrated problem-solving and issue-resolution skills • Independent troubleshooting and appropriate escalation when needed • Professionalism, confidentiality, adaptability, and a collaborative mindset • Commitment to continuous improvement and supporting team success • Availability within operational hours Monday–Friday, 8 a.m.–8 p.m. EST • Ability to perform stated physical requirements, including sitting up to 8 hours daily and occasionally lifting up to 15 lbs.

🏖️ Benefits

• Personal and Sick Paid Time Off. • 401k with a highly competitive match. • 11 Paid Holidays • Medical/Dental and Vision. • Group Life Insurance, HSA/FSA • Employee Assistance Program • Educational Assistance Program • Ongoing training through the internal learning and development team • Monthly appreciation events • Opportunities for career advancement