Customer Service Representative II

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

DISA Global Solutions, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

DISA Global Solutions, Inc. is a leading provider of background screening, drug and alcohol testing, and compliance solutions for employers. Since 1986, the company has been helping employers hire and retain top talent by offering consolidated solutions that save time and resources. DISA's expertise includes background screening, drug testing, occupational health services, transportation compliance, and more. They serve a diverse range of industries, including healthcare, transportation, retail, finance, and entertainment, among others. DISA aims to help customers navigate complex screening laws, improve workplace safety, and build comprehensive compliance programs. The company is also known for its contractor management and entertainment compliance solutions. With a focus on integrating innovative technologies, DISA Global Solutions strives to enhance workforce compliance and safety across North America.

📋 Description

• Engage customers through inbound and outbound outreach to understand pain points, sentiment, and overall experience • Build and strengthen customer relationships through regular check-ins and consultative conversations • Respond to inquiries via phone, email, and chat with timely and accurate information • Educate customers on services and tools and lead onboarding sessions and educational webinars • Identify trends in customer feedback and document or escalate concerns, system issues, and service gaps • Resolve and document service issues according to internal SOPs while meeting SLAs • Maintain complete and accurate customer data in CRM systems • Participate in process improvement projects and implementation of new procedures, systems, and features • Generate and distribute internal and external reports supporting operations and performance metrics • Collaborate with Customer Success, Operations, Technical Support, Product Management, Sales, and Finance • Assist with onboarding and mentoring new Customer Service Representatives

🎯 Requirements

• High school diploma or GED • 2–3 years of customer service experience, preferably in healthcare, technology, education, or regulated, high-volume environments • Strong verbal and written communication skills • Proficiency with CRM systems; Salesforce preferred • Proficiency with Microsoft Office Suite • Ability to maintain accurate, compliant customer records • Strong attention to detail and organizational skills • Ability to multitask in a fast-paced, client-driven environment • Problem-solving and issue-resolution skills, including independent troubleshooting and appropriate escalation • Professionalism, confidentiality, adaptability, and collaborative mindset • Ability to work within operational hours Monday–Friday, 8 a.m.–8 p.m. EST • Ability to speak, hear, see at varying distances, adjust focus, sit up to 8 hours daily, and occasionally walk, stand, and lift up to 15 pounds

🏖️ Benefits

• Personal and Sick Paid Time Off • 401k with a highly competitive match • 11 Paid Holidays • Medical/Dental and Vision • Group Life Insurance • HSA/FSA • Employee Assistance Program • Educational Assistance Program • Ongoing training through the internal learning and development team • Monthly appreciation events • Opportunities for career advancement