Customer Service Specialist

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HealthMark Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

📋 Compliance

Healthcare • Healthcare Insurance • Compliance

HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.

📋 Description

• Process medical record requests • Work in a high-volume, fast-paced environment • Report directly to the Processing Manager • Assist with overflow processing during high-volume or coverage issues • Follow HIPAA guidelines and maintain confidentiality of protected health information • Process all requests within 24–48 hours of receipt for assigned accounts • Provide feedback regarding request volume and perceived issues • Monitor incoming requests received through various channels • Perform general office duties • Answer phone calls and provide phone coverage for medical records requests to support client needs • Complete required company-sponsored and regulatory training programs

🎯 Requirements

• Entry-level position; no specific prior experience required • Fast learner • Dependable • Quick worker • Team player • Positive attitude • Strives to do more • Must maintain confidentiality of PHI and adhere to HIPAA regulations • Must follow organizational privacy and security policies • Must promptly report suspected unauthorized access, use, or disclosure of PHI • Must timely complete required company-sponsored and regulatory training programs

🏖️ Benefits

• Health Insurance Plan Options with Company Coverage • Vision and Dental Plan Options • STD, LTD, Life and Life A&D • Competitive Paid Time Off, including Paid Holidays • 401(k) Plan Offering with Employer Matching