Patient Services Representative – Call Center, Referrals

🔥 0 minutes ago

🌪️ Kansas, Oklahoma, +2 more states – Remote

🌪️ Kansas – Remote 🌪️ Oklahoma – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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OU Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

OU Health is a comprehensive healthcare provider offering a wide range of medical services including pediatric care, cancer care, diabetes care, emergency care, and specialized services for adults and children. Located in Oklahoma, OU Health operates multiple facilities such as the Oklahoma Children's Hospital and the Stephenson Cancer Center. Known for its advanced scientific research and quality care, the organization prides itself on being recognized for excellence in areas like pediatric cardiology and heart surgery. As part of its commitment to medical excellence, OU Health also focuses on medical education and research, helping to train the next generation of healthcare professionals.

📋 Description

• Float and support the Patient Access team in the call center and new patient referrals • Provide flexible daily coverage across key access functions • Schedule patient appointments by telephone or in person • Provide information about clinic operations • Obtain and update patient demographics • Answer telephone calls and distribute them appropriately • Coordinate schedules for patients requiring multiple services • Verify insurance eligibility and secure and follow up on referrals • Complete insurance denials and work with providers to file appeals • Report abandoned call rate in Tiered Huddles • Greet patients in the clinic • Accept payments and write receipts • Distribute and inspect encounter forms • Copy and upload insurance cards into the EMR • Balance and close personal cash drawer reconciliation daily • Prepare ancillary forms for other services • Promote the Patient Portal • Pull, copy, create, and request patient medical records and charts • Validate handouts for compliance dates • Discuss financial accounts with patients • Obtain insurance prior authorization • Secure referrals for HMO patients • Collect and verify proof of income for sliding-scale discounts • Monitor and act on referral work queues in the EMR • Transcribe outside referrals into the EMR • Coordinate referrals for patient access to clinical care • Dispense and reorder supplies • Participate in Quality Improvement activities • Type notes and letters for physicians • Make immunization cards • Sort and distribute mail • Communicate professionally with patients, co-workers, employees, and external parties • Maintain patient confidentiality • Perform other duties as assigned

🎯 Requirements

• Must reside and work full-time in Arkansas, Kansas, Missouri, Oklahoma, or Texas before the first day of employment • High School Diploma or GED required • 3 or more years of experience in customer service required • At least 6 months of experience in a clinical environment required • No license, certification, or registration required • Advanced verbal and written communication skills • Advanced customer service skills • Advanced ability to work effectively with employees, patients, and external parties • Advanced proficiency with Microsoft Office tools • Knowledge of hospital policies and procedures • Keyboarding skills sufficient to meet position requirements • Ability to maintain patient confidentiality

🏖️ Benefits

• Comprehensive benefits package • PTO • 401(k) • Medical plans • Dental plans • In-service meetings and education programs • Reasonable accommodations for qualified individuals with disabilities