Quadax, Inc.
501 - 1000 employees
Founded 1973
🏥 Healthcare
☁️ SaaS
🤖 Artificial Intelligence
Healthcare • SaaS • Artificial Intelligence
Quadax, Inc. is a healthcare-focused revenue cycle management company that provides software and services to automate and optimize billing, claims processing, denial management, patient access, and reimbursement for hospitals, laboratories, physician groups, DME providers, and post-acute care organizations. Combining more than 50 years of RCM expertise with AI-powered analytics and intelligent automation (branded as iQ), Quadax helps healthcare organizations reduce denials, accelerate payments, improve cash flow, and enhance the patient experience. The company offers enterprise-level SaaS solutions and managed services tailored to the needs of healthcare providers and billing partners.
Patient Advocacy Representative – Inbound Call Center
🔥 0 minutes ago
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Quadax, Inc.
501 - 1000 employees
Founded 1973
🏥 Healthcare
☁️ SaaS
🤖 Artificial Intelligence
Healthcare • SaaS • Artificial Intelligence
Quadax, Inc. is a healthcare-focused revenue cycle management company that provides software and services to automate and optimize billing, claims processing, denial management, patient access, and reimbursement for hospitals, laboratories, physician groups, DME providers, and post-acute care organizations. Combining more than 50 years of RCM expertise with AI-powered analytics and intelligent automation (branded as iQ), Quadax helps healthcare organizations reduce denials, accelerate payments, improve cash flow, and enhance the patient experience. The company offers enterprise-level SaaS solutions and managed services tailored to the needs of healthcare providers and billing partners.
📋 Description
• Answer incoming phone calls from patients, physician offices, and insurance companies • Make outbound calls to patients and physician offices to obtain information or provide case updates • Review case history and insurance correspondence to provide information to callers • Communicate benefit investigation results to patients and physicians • Pre-qualify patients for available financial assistance • Complete special projects assigned by management • Meet productivity and quality goals set by call center management • Participate in team meetings by sharing observed trends and recurring issues identified in cases and calls • Perform other duties as assigned
🎯 Requirements
• High School diploma or GED • Superior customer service skills • Previous call center experience preferred, but not necessary • Ability to maintain confidentiality • Ability to listen and work well with others • Detail oriented • Excellent written and verbal communication skills • Able to establish priorities, work independently, and proceed with objectives without supervision • Ability to learn quickly and navigate different computer applications • Proficient in Microsoft Word and Excel
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