IT Operations Manager

Job not on LinkedIn

🕒 October 21

🌵 Arizona, California, +17 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

💵 $115k - $130k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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📋 Description

• Oversee the performance, reliability, and availability of networks, Wi-Fi, internet connectivity, servers, cloud infrastructure, and telecommunications across all locations • Provide operational oversight of Microsoft 365, identity management, collaboration tools, and IT management systems administered by third-party providers • Identify infrastructure risks and recurring issues, and coordinate improvements that strengthen reliability, efficiency, and scalability • Lead infrastructure initiatives in partnership with project management, internal teams, and external providers • Provide technical guidance and participate directly in troubleshooting and problem resolution when needed • Manage relationships with managed service providers, outsourced IT support, SaaS administrators, security providers, and technology consultants • Establish service expectations, monitor vendor and service desk performance, and hold providers accountable for timely, effective support • Develop practical service standards and reporting that highlight service quality, recurring issues, and improvement opportunities • Support incident coordination and escalation in partnership with the teams responsible for individual systems • Improve support processes, automation, and self-service to enhance employee productivity and satisfaction • Partner with the virtual Chief Information Security Officer and security providers to implement effective security measures within assigned services • Advise the CIO on technology planning, vendor performance, investment decisions, and opportunities to improve costs and operational efficiency • Build productive relationships across IT and the business, leading improvements through collaboration and accountability • Demonstrate OLS’s FORTITUDE values

🎯 Requirements

• At least 10 years of progressive IT experience, including IT operations, infrastructure, service delivery, and technical leadership • Broad technical knowledge of enterprise networking, cloud infrastructure, Microsoft 365, identity management, and technology operations • Demonstrated experience managing outsourced IT services, managed service providers, and third-party technology vendors • Strong understanding of incident management, service delivery, performance measurement, and operational improvement • Ability to evaluate technical recommendations, challenge vendors constructively, and make sound decisions based on business needs and employee impact • Proven ability to influence stakeholders, drive accountability, and lead initiatives across teams without direct reporting authority • Strong communication, organizational, problem-solving, and leadership skills • Experience supporting multi-location organizations, particularly distribution or retail environments, strongly preferred • Bachelor’s degree preferred, with equivalent experience accepted • Relevant technical or IT service management certifications are a plus • Reliable high-speed internet connection • Dedicated, secure workspace • Ability to travel domestically periodically • Flexibility to work occasional evenings or weekends for critical incidents, implementations, maintenance, and business initiatives • Ability to occasionally lift up to 15 pounds

🏖️ Benefits

• Performance-based incentive program with competitive bonus earning potential based on company and store performance • Medical, Dental, and Vision Insurance • Company-paid Life Insurance • Company-paid Long-Term Disability (LTD) • Legal/ID Shield Coverage • 401(k) with Company Match • Paid Time Off and Company Holidays • Career Development and Advancement Opportunities • Remote work • Periodic domestic travel to OLS locations, meetings, and training

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