Manager, Customer Operations – Revenue Operations

🔥 1 hour ago

☕ Washington – Remote

☕ Washington – Remote

💵 $120k - $155k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💹 Revenue Operations

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Outreach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Sales • Enterprise

Outreach is a company that provides an AI-powered sales execution platform designed to streamline workflows and enhance the effectiveness of sales representatives. The platform utilizes artificial intelligence to forecast revenue accurately, manage deals, and optimize the entire sales process. Outreach helps sales teams prioritize tasks, identify prospects, and maintain engagement throughout the customer lifecycle, ultimately aiming to boost win rates and reduce churn. With over 6,000 global customers, Outreach focuses on transforming seller workflows to consistently exceed revenue targets.

📋 Description

• Run the customer lifecycle operations across onboarding, adoption, renewal, and expansion • Own renewal forecasting that gives the business a clear read on the book • Design and run processes including AI and agentic workflows that surface risk earlier and catch expansion signals sooner • Support the digital CS strategy that drives adoption and delight across our user base • Lead a team, partner closely with Customer Success leadership • Own the data and programs that prove the work is driving real revenue • Turn customer data into action through health scoring, early-warning signals, and the metrics that show what is working • Partner with Customer Success, Product, and Revenue leadership to turn insight into pipeline

🎯 Requirements

• 5+ years of experience in Customer Success or Account Management • 5+ years of experience in Customer Operations, or Revenue Operations, with at least 2 years people leadership experience • Real, hands-on experience putting AI or automation to work in a customer-facing context. You have shipped something, not just talked about it. • A builder's instinct for process and programs, backed by strong analytics and a habit of measuring impact. • Prior customer-facing experience with complex software, and fluency with tools like Salesforce and Outreach. • Excellent communication and the judgment to set priorities in a fast-moving environment. • Bachelor's degree or equivalent experience.

🏖️ Benefits

• Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military