Customer Support – Voice

🕒 June 7

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Taking reservations and dealing with customers on the phone and at the counter. • Taking calls and enquiries for our Everything Fleet Car Rental offices located in Australia • Maintaining a high level of customer service and sales • Maintain and troubleshoot devices and systems, telephony, hardware, and software. • Document application processes and procedure for the Call Center team’s use. • Ensure systems are secure and ready for users. (Tools: Websites, TSD, MS Office, telephony) • Create tickets, follow-up and escalate to Local IT/supplier issues that require specialist assistance. • Ensure data in TSD are updated and accurate. • On-call even on weekends/RD to resolve, coordinate IT-related issues.

🎯 Requirements

• Exceptional customer service skills and a positive "can do" attitude • Excellent verbal and written skills • Ability to work unsupervised and as part of a team. • High level of computer literacy including intermediate Excel skills (essential) • Strong attention to detail • Strong self-management skills and ability to multitask and work under pressure • Flexibility to adapt to unexpected changes • Extensive experience in working with desktop computers, Windows, computing in the network environment (i.e. CRM, shared drives, etc...), Excel, email, remote communications tools (GoToMeeting, remote desktop, etc.) helpdesk/support websites, backend of websites for changes and updates, and CRM • Requires a minimum of 3 years of technical BPO experience and preferably an associate's degree or better training and education beyond high school or equivalent. • Able to coordinate with other suppliers.

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO. • Work closely with a team of industry leaders who have successfully scaled BPOs in the past. • Career growth and development opportunities.