Account Manager, Law Firm Referrals

🔥 2 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Ovation Law Firm

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🚘 Automotive

🏥 Healthcare

📦 Logistics

Automotive • Healthcare • Logistics

Ovation Law Firm is a California-based personal injury law firm that represents accident and injury victims across the state. The firm focuses on car, truck, rideshare (Uber) and motorcycle accidents, pedestrian and dog-bite injuries, spinal cord injuries, and lemon law matters. Ovation offers contingency-fee representation (clients pay nothing unless the firm wins), handles upfront case costs, provides 24/7 availability, free case evaluations, and multiple California offices with willingness to meet clients at their location; it also coordinates with licensed co-counsel for out-of-state matters.

📋 Description

• Source and evaluate potential referral partners, assessing fit with Ovation's business model and client needs. • Lead the onboarding process for new partners, educating them on Ovation's underwriting standards, referral model, and operating expectations. • Own the ongoing management of our referral partner portfolio, monitoring performance, responsiveness, client outcomes, and operational metrics. • Build trusted relationships while holding partners accountable to agreed-upon performance standards. • Work closely with Intake, Operations, Marketing, and Legal teams to ensure smooth case routing, timely communication, and exceptional client experiences. • Monitor case progression, partner decisions, and operational performance to identify risks before they become problems. • Analyze referral data, identify trends, and recommend improvements that increase conversion, client satisfaction, and revenue. • Continuously improve systems, processes, reporting, and partner performance through critical thinking and cross-functional collaboration. • Help expand Ovation's national referral network as we continue to grow into new markets.

🎯 Requirements

• Bachelor's degree. • 3+ years managing strategic accounts, partnerships, client relationships, or operational programs. • Strong analytical skills with the ability to interpret performance metrics and identify opportunities. • Experience using CRM systems and spreadsheets to manage relationships and performance. • Excellent written and verbal communication skills. • Strong organizational skills with the ability to manage multiple priorities. • Comfortable making independent decisions while collaborating across multiple departments. • Experience within legal, healthcare, professional services, or other relationship-driven industries (preferred). • Personal injury or legal operations experience (preferred). • Experience working in high-growth organizations (preferred). • Experience building or improving operational processes (preferred).

🏖️ Benefits

• Health, dental, and vision insurance benefits. • Paid time off (PTO). • Opportunity to directly influence the growth and success of a rapidly expanding law firm. • Long-term growth opportunities within a fast-growing organization.