Intake Manager

Job not on LinkedIn

🔥 1 minute ago

🌵 Arizona, Florida, +1 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote ⛷️ Utah – Remote

💵 $68k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 27 days.
• 13 open roles for a team of 14.

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Ovation Law Firm

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🚘 Automotive

🏥 Healthcare

📦 Logistics

Automotive • Healthcare • Logistics

Ovation Law Firm is a California-based personal injury law firm that represents accident and injury victims across the state. The firm focuses on car, truck, rideshare (Uber) and motorcycle accidents, pedestrian and dog-bite injuries, spinal cord injuries, and lemon law matters. Ovation offers contingency-fee representation (clients pay nothing unless the firm wins), handles upfront case costs, provides 24/7 availability, free case evaluations, and multiple California offices with willingness to meet clients at their location; it also coordinates with licensed co-counsel for out-of-state matters.

📋 Description

• Lead and develop Intake Supervisors and ensure consistent management of frontline Intake teams • Own performance across conversion, productivity, quality, service, attendance, adherence, and client-experience measures • Set performance expectations and hold leaders accountable through coaching, action planning, and performance management • Review operational trends and implement corrective or preventive action for performance, process, or client-experience gaps • Partner with Quality Assurance, Training, and Workforce Management on staffing, readiness, quality, and operational improvement • Resolve escalated client, employee, workflow, and performance matters requiring management-level decisions • Ensure SOPs, scripts, qualification standards, and process changes are implemented and followed consistently • Work closely with HR and senior leadership to improve operational efficiency, strengthen team performance, and deliver an exceptional experience for prospective clients

🎯 Requirements

• 5+ Years of leadership experience in sales, intake, contact center operations, or another high-volume operational environment • Experience directly managing and developing frontline supervisors or team leaders • Demonstrated success managing KPIs, driving operational performance, and improving team productivity and results • Strong experience with coaching, performance management, accountability, and employee development • Proven ability to analyze operational data, identify performance trends, and implement effective solutions • Experience managing escalations and making sound decisions in challenging or time-sensitive situations • Strong organizational, analytical, communication, and problem-solving skills • Ability to manage competing priorities and lead multiple teams in a fast-paced, performance-driven environment • Ability to collaborate effectively with cross-functional departments and senior leadership • Strong judgment, professionalism, and the ability to maintain accountability while fostering a positive team culture • Experience in personal injury law, legal intake, or a law firm environment (preferred) • Experience with Salesforce, Five9, or comparable CRM and contact center technologies (preferred) • Background managing sales-oriented or revenue-generating contact center operations (preferred) • Experience working in a rapidly growing organization undergoing operational expansion (preferred) • Experience implementing operational improvements, developing leadership teams, and scaling high-performing departments (preferred) • Experience partnering closely with Quality Assurance, Training, Workforce Management, HR, and senior leadership (preferred)

🏖️ Benefits

• 12 PTO days per year • Health, dental, and vision insurance benefits • Opportunity to work closely with senior leadership and directly influence the firm's operational growth • Leadership role with the opportunity to build, develop, and scale high-performing teams • Supportive and collaborative work environment with opportunities for professional growth and advancement

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