Senior ServiceNow Admin

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Ovation Healthcare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 45 years

⚕️ Healthcare Insurance

☁️ SaaS

📚 Education

Healthcare Insurance • SaaS • Education

Ovation Healthcare is a leading provider of shared services for independent hospitals and health systems. With over 45 years of experience, the company enhances hospital and system performance through services like leadership advisory, supply chain management, revenue cycle management, technology services, and clinical care management. Ovation Healthcare is dedicated to supporting the financial and clinical needs of hospitals while preserving their focus on patient care and community wellness. Their educational programs and consulting services aim to strengthen hospital operations, making healthcare delivery more efficient and effective.

📋 Description

• Manage ServiceNow instance health, upgrades, and patches. • Configure and maintain ServiceNow modules (ITSM, ITOM, SPM, ITAM, SecOps, etc.). • Monitor performance and troubleshoot issues to ensure platform stability. • Create and manage user roles, groups, and permissions. • Ensure compliance with security and governance policies. • Implement advanced UI policies, business rules, workflows, and notifications. • Lead integrations with third-party systems and APIs. • Identify opportunities for automation and process optimization. • Maintain documentation for configurations, processes, and procedures. • Develop and maintain dashboards and reports for stakeholders. • Provide mentorship and guidance to junior administrators.

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). • 5+ years of experience administering ServiceNow in an enterprise environment. • Strong understanding of ITIL processes and ServiceNow architecture. • ServiceNow System Administrator and Implementation Specialist Certifications. • ITIL v4 Foundation Certification.

🏖️ Benefits

• Reliable high-speed internet connection is required for all remote/hybrid positions. • Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities. • A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.