Account Management Manager

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🔥 0 minutes ago

🦌 Connecticut, New Jersey, +2 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote

💵 $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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P360

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🏥 Healthcare

💊 Pharmaceuticals

SaaS • Healthcare • Pharmaceuticals

P360 is a SaaS company that provides a compliance-first communications and data platform for pharmaceutical and regulated healthcare organizations. The platform (branded around Connect, Activate and Automate) enables omnichannel HCP engagement (native SMS, WhatsApp, QR-enabled messaging, voice, video), enterprise data management and analytics, AI-powered automation (in-app copilots and CRM agents), and compliance/governance controls. P360 targets commercial, medical affairs, compliance, IT and marketing teams inside top pharma, mid-size pharma, biotech, medical device and diagnostics firms. Founded in 2016, the company reports 300+ employees, deployments in 50+ countries, SOC 2 Type II certification, and is used by four of the top ten global pharma companies.

📋 Description

• Serve as the primary post-sale point of contact for assigned customer accounts • Build relationships with customer stakeholders and executive sponsors • Drive customer onboarding, adoption, engagement, and ongoing value realization • Develop and execute customer success plans aligned to client business goals and strategic priorities • Monitor account health metrics and identify risks, opportunities, and areas for improvement • Partner cross-functionally to support renewals, upsell opportunities, and account expansion • Coordinate with Product, Support, and Implementation teams to resolve customer issues and improve customer experience • Conduct regular business reviews and strategic account meetings • Maintain customer documentation, activity tracking, and reporting in CRM and customer success platforms • Provide customer feedback and market insights to support product and service improvements • Ensure consistent understanding between client and P360 technical teams to facilitate technical issue resolution and project success • Work on multiple clients and/or projects • Report to commercial leadership

🎯 Requirements

• 5-7 years of customer success, account management, consulting, or client services experience within healthcare technology, SaaS, or related industries • Experience with enterprise and/or strategic customer relationships preferred • Ability to utilize AI tools to manage routine business tasks • Strong relationship builder, presentation, and problem-solving skills • Excellent written and verbal communication and interpersonal skills • Ability to manage multiple customer accounts and priorities in a fast-paced environment • Experience utilizing CRM and customer success platforms preferred • Ability to provide leadership in a dynamic atmosphere of changing requirements and scope • Analytical mindset, team building, critical thinking, and problem-solving skills • Ability to anticipate potential needs and challenges before they occur • Strong internal and external executive presence • Bachelor’s degree in Business, Healthcare Administration, Communications, or a related field preferred • Equivalent professional experience may be considered in lieu of formal education • Additional Account Management or healthcare certifications considered a plus • Location: NY/NJ/CT Tri-State Area & Greater Philadelphia • Willing to travel up to 50%

🏖️ Benefits

• Target Annual Bonus: 17.5% of base salary based on customer retention, satisfaction, and business performance goals • Comprehensive medical, dental, vision, and retirement