Operations Manager, Maintenance

🔥 15 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pacaso

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🏠 Real Estate

💸 Finance

🏨 Hospitality

Real Estate • Finance • Hospitality

Pacaso is a company that specializes in offering luxury vacation home co-ownership. It enables high-net-worth families to own shares of premium vacation homes in more than 40 markets worldwide. Pacaso manages the complexities of buying, financing, and maintaining these properties, providing a hassle-free ownership experience. With a focus on sophisticated interior design and amenities, Pacaso ensures that each home is meticulously curated for comfort and enjoyment. Through SmartStay™ technology and a network of homes, Pacaso offers flexible scheduling and the ability for owners to swap stays globally. The company also supports effortless resale options for its homes, which have historically appreciated in value.

📋 Description

• Lead the internal maintenance function as a scalable, revenue-supporting business unit • Own maintenance service standards, response times, and quality control across markets • Ensure homes remain safe, functional, and guest-ready year-round • Review and triage all incoming maintenance work orders • Determine whether issues can be completed internally or require vendor escalation • Assign priority levels: emergency, urgent, routine • Ensure rapid response protocols for critical incidents such as leaks, floods, and fire • Manage Maintenance Managers and Coordinators across markets • Build hiring plans, training programs, and coverage models • Establish KPIs for completion times, repeat work, and satisfaction outcomes • Ensure internal maintenance work is accurately billed back to properties • Track maintenance cost efficiency versus third-party vendor alternatives • Own reporting for maintenance service line performance • Partner with Asset Management on vendor transitions and complex projects • Support Owner Experience escalations related to maintenance disruptions • Drive alignment between maintenance execution and home readiness priorities

🎯 Requirements

• 8–12+ years in residential maintenance operations, property services, or facilities leadership • Experience managing multi-market maintenance teams • Strong triage judgment and emergency response experience • Financial acumen related to service billing, labor utilization, and cost control

🏖️ Benefits

• Competitive base salary and meaningful equity • Discretionary time off • Premium medical, dental, and vision coverage for you and your family • Sponsored memberships to One Medical, Peloton, and WellHub • 401(k) • Paid parental leave for primary and secondary caregivers • Home office stipend • Monthly internet and cell phone reimbursement • Quarterly team gatherings • Ongoing learning and development investment