Document Fulfillment and Mail Services Team Lead

Job not on LinkedIn

🔥 18 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $56.8k - $96.5k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PacificSource Health Plans

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1933

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

PacificSource Health Plans is a healthcare provider that offers a range of health insurance solutions, including plans for individuals, families, and employers. Their offerings include Medicare and Medicaid plans, dental coverage, and administrative services for small and large groups. Committed to member care, PacificSource emphasizes customer service and provides various resources for health management, including mental health support and wellness programs.

📋 Description

• Lead daily operations of enterprise Document, Fulfillment and Mail Services • Prioritize departmental workload, allocate resources, and monitor staffing needs • Monitor service levels, quality standards, operational performance metrics, and productivity measures • Resolve operational issues, customer concerns, and service escalations • Coordinate activities across vendors, business units, and Information Technology • Support implementation of new services, technologies, operational enhancements, and process improvement initiatives • Develop, maintain, and ensure adherence to departmental procedures, work instructions, and governance requirements • Support operational planning, budgeting, workforce planning, and performance reporting • Coordinate business activities with key departments • Assist with hiring, staff development, coaching, performance reviews, corrective actions, and employee termination • Participate in department meetings, strategic committees, internal committees, governance committees, operational workgroups, and cross-functional initiatives • Support enterprise implementation and operational improvement projects • Coordinate onboarding, training, and ongoing development for departmental staff • Develop and review operational reports, dashboards, and performance metrics • Meet department and company performance and attendance expectations • Perform other duties as assigned

🎯 Requirements

• Minimum of 3 years of operations experience in document services, mail operations, fulfillment, business operations, or closely related field required • Experience managing operational workflows, vendor relationships and service level agreements required • Supervisory and insurance or healthcare operations experience preferred • Bachelor's degree preferred • High School diploma or equivalent required • Knowledge of operational leadership and team supervision principles • Knowledge of employee coaching, performance management, and staff development practices • Knowledge of vendor management, service level monitoring, and customer relationship management • Knowledge of process improvement and operational efficiency methodologies • Knowledge of performance measurement, reporting, and productivity metrics • Knowledge of customer service and issue resolution practices • Knowledge of workforce planning and workload management techniques • Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, PowerPoint, and Teams • Healthcare operations and regulatory requirements preferred • Ability to read and comprehend written and spoken English • Ability to communicate clearly and effectively • Ability to stoop and bend, sit and/or stand for extended periods, perform repetitive typing/sorting/filing, and lift and carry files and business materials • Must follow privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information

🏖️ Benefits

• Equal opportunity employment • Approximately 10% travel • Ergonomically configured equipment