Document Fulfillment and Mail Services Team Lead

Job not on LinkedIn

🔥 13 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $56.8k - $96.5k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PACIFICSOURCE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1933

Not-for-profit health plans

📋 Description

• Lead daily operations of enterprise Document, Fulfillment and Mail Services to ensure efficient, accurate, and timely service delivery • Prioritize departmental workload, allocate resources, and monitor staffing needs to meet operational demands • Monitor service levels, quality standards, operational performance metrics, and productivity measures • Resolve operational issues, customer concerns, and service escalations • Coordinate activities across vendors, business units, and Information Technology • Support implementation of new services, technologies, operational enhancements, and process improvement initiatives • Develop, maintain, and ensure adherence to departmental procedures, work instructions, and governance requirements • Support operational planning, budgeting, workforce planning, and performance reporting • Coordinate business activities through collaborative partnerships with key departments • Assist with hiring, staff development, coaching, performance reviews, corrective actions, and employee terminations • Participate in department meetings, strategic and internal committees, governance committees, operational workgroups, and cross-functional initiatives • Support enterprise implementation and operational improvement projects • Coordinate onboarding, training, and ongoing development for departmental staff • Develop and review operational reports, dashboards, and performance metrics • Meet department and company performance and attendance expectations • Follow PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information • Perform other duties as assigned

🎯 Requirements

• Minimum of 3 years of operations experience in document services, mail operations, fulfillment, business operations, or closely related field required • Experience managing operational workflows, vendor relationships and service level agreements required • Supervisory and insurance or healthcare operations experience preferred • Bachelor's degree preferred • High School diploma or equivalent required • Knowledge of operational leadership and team supervision principles • Knowledge of employee coaching, performance management, and staff development practices • Knowledge of vendor management, service level monitoring, and customer relationship management • Knowledge of process improvement and operational efficiency methodologies • Knowledge of performance measurement, reporting, and productivity metrics • Knowledge of customer service and issue resolution practices • Knowledge of workforce planning and workload management techniques • Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, PowerPoint, and Teams • Healthcare operations and regulatory requirements preferred • Ability to read and comprehend both written and spoken English • Communicate clearly and effectively • Ability to stoop and bend, sit and/or stand for extended periods, perform repetitive typing, sorting and filing, and lightly lift and carry files and business materials • Approximately 10% travel required

🏖️ Benefits

• Equal opportunity employment • Ergonomically configured equipment • Training and ongoing development opportunities