Healthcare Field Engineer

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida – Remote

infoinfo

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Logo of PACS

PACS

201 - 500 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

PACS is a holding company with subsidiaries forming a national platform focused on post-acute care facilities, senior living communities, and related ancillary services. The company is committed to transforming the delivery and perception of post-acute healthcare across the United States. With over 314 locations, 40,000 professionals, and support for 30,000 patients and residents daily, PACS operates in 17 states, contributing significantly to the post-acute healthcare sector. PACS Group, Inc. itself does not provide healthcare services directly but operates through licensed subsidiaries.

📋 Description

• Support and improve enterprise technology infrastructure, healthcare information systems, and end-user computing environments across skilled nursing and senior living facilities • Implement, maintain, and optimize EHR systems and other clinical applications • Ensure seamless integration of clinical applications within the enterprise environment • Collaborate with clinical, operational, and business stakeholders to understand workflow requirements • Deliver technology solutions that enhance user experience and productivity • Implement security controls and conduct risk assessments • Support adherence to HIPAA and SOC standards • Troubleshoot and resolve hardware, software, networking, telecommunications, and cloud-related issues • Provide technical support to end users • Travel to facilities for onsite support, infrastructure assessments, modernization initiatives, and technology deployments • Travel up to 80% to facilities within the assigned state • Occasionally travel to facilities in other states • Participate in regular on-call support rotations

🎯 Requirements

• Minimum of five (5) years of field-based IT support or infrastructure experience • Hands-on experience with Microsoft Azure and/or AWS • Active Directory and file share administration experience • Desktop and end-user support experience • Windows 11, Microsoft Office, and SharePoint deployment and troubleshooting experience • Apple iOS and macOS deployment and troubleshooting experience • ChromeOS deployment and troubleshooting experience • PSA and/or RMM tools experience • Printer hardware and software support experience • Telecommunications technologies experience, including POTS, VoIP, fax, eFax, and ATA devices • Network configuration, administration, and troubleshooting experience • Ability to sit, stand, walk, speak, drive, and operate a computer for extended periods • Ability to lift and carry up to 25 pounds • Ability to bend, stoop, climb stairs, and work in confined spaces • Ability to install, connect, and test networking equipment and cabling • Ability to travel by vehicle and airplane as needed • Ability to travel up to 80% to facilities within the assigned state • Participation in regular on-call support rotations • Strong written and verbal communication skills • Analytical and problem-solving skills • Understanding of healthcare technology security, compliance, and data protection requirements • Ability to manage multiple priorities and work effectively in diverse facility environments

🏖️ Benefits

• Medical, dental, and vision plans • Generous paid time off and holidays • Health Savings Accounts (HSA) • Flexible Spending Accounts (FSA) • 401(k) plan with company contributions • Employee Assistance Plan (EAP) providing confidential support • Inclusive workplace and equal opportunity commitment

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