Bilingual Nurse Navigator

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $19 - $20 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

👻 Ghost score 0%

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Pager Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members, and teams through integrated technology, AI, and concierge services. Their solutions provide secure access and support proactive, personalized care across the healthcare journey, improving engagement and satisfaction for users.

📋 Description

• Provide exceptional customer service and virtual care through live messaging, video, phone, and/or email • Document patient interactions in the EMR • Follow and apply clinically validated triage protocols • Provide high-quality customer service to patients and providers • Complete basic nursing responsibilities, outpatient testing, and medication-related tasks • Troubleshoot technology with patients • Support a seamless patient call center experience • Coordinate lab orders, prescription orders, radiology tests, and other aspects of patient care • Work on projects that optimize operational efficiency and improve the telemedicine experience • Help identify technology needs that improve patient experience • Perform additional assigned projects

🎯 Requirements

• Must be based in Puerto Rico • Active, unencumbered RN license in Puerto Rico • Minimum Associate's Degree in Nursing (ADN) • Must be a permanent resident of Puerto Rico • Minimum of 2+ years of experience as a Registered Nurse in a clinical/bedside hospital setting • Fully bilingual in English and Spanish, spoken and written • Available for one weekend per month and some holidays • Able to complete a 4-week, full-time Monday–Friday, 9 a.m.–5 p.m. onboarding period • Flexible to work a variety of shifts as needed • Hands-on RN experience in ER/ED, ICU, Stepdown, Telemetry, Med-Surg, Oncology, and/or Float highly preferred • Ability to communicate in English and Spanish by speaking, reading, and writing • Ability to use critical thinking in new and challenging situations • Mastery of oral and written language and strong typing skills • Ability to assess and communicate with patients via a text-based platform • Enthusiasm for and adaptability to new technology • Prior call center experience highly preferred

🏖️ Benefits

• Remote-first work environment • Shift differentials • Flexible scheduling with last-minute and pre-planned shifts • Opportunity to shape the role, stretch skills, and drive the company’s future

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