Account Manager

🔥 5 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $105k - $125.4k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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PagerDuty

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 $90M Series D on 2018-09

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to incidents and more time building for the future.Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone—the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it’s keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe.Join us to lead uncharted efforts and reinvent how companies run.

📋 Description

• Own a portfolio of existing customers to ensure adoption, value realization, and retention. • Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities. • Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management. • Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early. • Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes. • Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

🎯 Requirements

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals. • 4+ years of proven success managing renewals and growth within a SaaS environment. • Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker. • Bachelor’s degree or equivalent experience.

🏖️ Benefits

• Competitive salary • Comprehensive benefits package • Flexible work arrangements • Company equity* • ESPP (Employee Stock Purchase Program)* • Retirement or pension plan* • Generous paid vacation time • Paid holidays and sick leave • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* • Paid volunteer time off: 20 hours per year • Company-wide hack weeks • Mental wellness programs