Panopto
51 - 200 employees
Founded 2007
☁️ SaaS
📚 Education
🏢 Enterprise
💰 Private Equity Round on 2021-04
SaaS • Education • Enterprise
Panopto is an AI-powered platform designed to simplify the use of video for capturing, managing, and sharing information across organizations. It provides tools for creating, curating, and searching a library of video-based knowledge assets, making learning and training more accessible and impactful. With features like lecture capture, virtual training, and video management, Panopto serves industries such as higher education, corporate training, and more. The platform integrates AI-powered tools to enhance accessibility, engagement analytics, and knowledge discovery, supporting institutions to adapt to flexible and scalable learning and working environments.
Support Analyst I
🕒 April 10
🇺🇸 United States – Remote
💵 $45k - $50k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
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Panopto
51 - 200 employees
Founded 2007
☁️ SaaS
📚 Education
🏢 Enterprise
💰 Private Equity Round on 2021-04
SaaS • Education • Enterprise
Panopto is an AI-powered platform designed to simplify the use of video for capturing, managing, and sharing information across organizations. It provides tools for creating, curating, and searching a library of video-based knowledge assets, making learning and training more accessible and impactful. With features like lecture capture, virtual training, and video management, Panopto serves industries such as higher education, corporate training, and more. The platform integrates AI-powered tools to enhance accessibility, engagement analytics, and knowledge discovery, supporting institutions to adapt to flexible and scalable learning and working environments.
📋 Description
• Triage and resolve incoming inquiries via our ticketing system, phone, and live chat • Write and maintain high-quality product documentation and FAQs • Replicate and document product issues • Act as a trusted bridge between the customer and our development team
🎯 Requirements
• 0–2 years in an externally facing technical support environment • Proven ability to identify, replicate, and describe technical issues with precision • Strong prioritization skills and self-direction • Associate’s Degree or higher in a tech-related field
🏖️ Benefits
• Health insurance • Flexible spending accounts • Retirement savings plans • Life and disability insurance programs • Paid time off
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