Patient Billing Communications Representative

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🔥 1 minute ago

⛰️ Colorado, Wyoming – Remote

⛰️ Colorado – Remote 🦬 Wyoming – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Panorama

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

🏥 Healthcare

✈️ Travel

💼 Consulting

Healthcare • Travel • Consulting

Panorama is a global collective of leadership experts that focuses on fostering diversity, creativity, and shared expertise for the benefit of its clients. The firm specializes in executive search and leadership advisory services across various industries, including health and life sciences, higher education, industrial and energy sectors, private equity, professional services, and the public sector. With a partner-owned, boutique approach, Panorama collaborates with organizations to identify and cultivate resilient leadership that addresses both local and global challenges.

📋 Description

• Answer patient calls before the third ring with a positive and professional demeanor • Verify patient information, contact details, and insurance information • Maintain knowledge of insurance participation and billing requirements, including authorizations, referrals, and escalation procedures • Update patient records and billing information accurately in the system • Answer general billing questions according to established guidelines • Route incoming calls using the provided triage guide • Screen and process telephone calls, voicemails, and emails efficiently • Provide non-medical instructions regarding upcoming office visits and statement balances • Serve as the primary contact for patient billing communications and account-related concerns • Answer questions about insurance billing and office financial policies • Process patient account payments • Provide high-level customer service to patients • Return patient calls and process emails throughout the day • Manage 65+ calls per day after six months of employment • Maintain confidentiality of medical records and patient information in accordance with HIPAA • Maintain the work area • Perform other duties as assigned

🎯 Requirements

• High school diploma or GED • Basic computer skills and application software knowledge • Consistent ability to multitask • Minimum average quality score of 95% after six months of employment • “Unavailable” phone time less than 50 minutes/day • Ability and willingness to take initiative • Positive time management skills • Exceptional attendance and punctuality • Knowledge of English grammar and spelling • Ability to establish and maintain working relations with patients and staff • Above-average customer service skills • Ability to maintain confidentiality of sensitive information and comply with HIPAA • Previous experience in a medical office setting preferred • Word processing/computer experience • Knowledge of a typical office work environment • Previous medical billing or customer service experience preferred • Preferably within commutable distance of Fort Collins, CO or Cheyenne, WY

🏖️ Benefits

• PTO accruals start at 3 weeks • Comprehensive medical and dental insurance • Company paid optical allowance • Company paid routine eye care • Short term and long-term disability insurances • Educational allowance • Generous paid holiday program • 401K with company match • Career growth plans and internal growth opportunities • Tools, training, and empowerment to excel in the role

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