Technical Account Manager

🔥 40 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Panorays

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

Panorays is a leading provider of third-party cyber risk management solutions, helping businesses optimize their defenses for each unique third-party relationship. Trusted by the most complex supply chains in the world, Panorays provides businesses the tools to stay ahead of any emerging third-party threats and provides actionable remediations.

📋 Description

• Serve as the primary technical owner for a portfolio of Panorays enterprise accounts • Drive customer onboarding, deployment, long-term adoption strategies, and regular health reviews • Take handoff from Sales and own onboarding end to end • Run deployments as projects with plans, status reporting, working sessions, risk and issue logs, and formal close-out • Design and document how Panorays fits each customer’s third-party risk program • Advise customers on program maturity, operating models, controls, and integrations • Lead technical implementation of APIs and integrations with GRC, procurement, ticketing, SSO, and data platforms • Build customer success plans with Account Management and project-manage adoption • Run adoption cadence, training, and licence utilization efforts • Review customer configurations and recommend improvements and new capabilities • Resolve complex technical escalations and collaborate with R&D and Product Management on fixes and workarounds • Build relationships with CISOs, risk leaders, architects, and engineers • Identify technical expansion signals and renewal risks • Create best-practice guides, architecture patterns, and enablement content • Maintain Planhat and contribute to playbooks, runbooks, and the knowledge base

🎯 Requirements

• 5+ years of experience in technical customer-facing roles for B2B SaaS, preferably cybersecurity or risk management • At least 3 years as a Technical Account Manager, Solutions or Customer Success Engineer, Implementation Consultant, or Sales Engineer • BA/BS in Computer Science, Information Security, or a related discipline, or relevant professional experience • Track record of taking complex enterprise customers from signed contract to production, including multi-system integrations • Hands-on experience with RESTful APIs using cURL, Postman, or similar, including API keys, OAuth 2.0/bearer tokens, JSON payloads, and webhooks • Experience integrating SaaS platforms with GRC, procurement, ticketing, SSO, and data platforms • Experience running enterprise deployments as projects • Experience building executive-level relationships with CISOs and risk leaders • Experience using health and usage data to influence adoption and retention • High level of verbal and written communication skills in English • Ability to run several customer projects at once and build processes, templates, and playbooks • Willingness to work U.S./EMEA business hours • Willingness to travel 50% • Preferred: experience in TPRM, GRC, or vendor risk assessment • Preferred: knowledge of web security, networking, NIST CSF, ISO 27001, SOC 2, DORA, and NIS2 • Preferred: mentoring or leadership experience • Preferred: Python, Bash, or PowerShell scripting • Preferred: PMP or PRINCE2 certification • Preferred: CISSP, CCSP, CompTIA Security+, or cloud certifications

🏖️ Benefits

• Equity • Variable/incentive compensation • Health insurance • Dental insurance • Vision insurance • 401(k) • Paid leave