Product Operations Support Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $50k - $55k / year

⏰ Full Time

🟢 Junior

⚡️ Product Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pansophic Learning

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🤝 B2B

Education • B2B

Pansophic Learning is an education company that strives to provide students and educators exceptional learning solutions that enable them to maximize their success academically and in life, regardless of geographic, financial, or demographic circumstance. The company offers high-quality content, technology, and teaching across various educational models, including online schools, brick-and-mortar schools, and blended learning environments. With operations in the United States, Switzerland, and the Middle East, Pansophic Learning aims to expand technology-based learning globally, optimize blended learning approaches, and utilize technology to enhance educational outcomes while reducing costs. Founded with the goal of advocating for high-quality education solutions, the company seeks to invest in technologies that can improve learning efficacy and accessibility.

📋 Description

• Provide second-level support for escalated Zendesk tickets after helpdesk triage • Investigate and resolve issues involving curriculum tools, Learning Management Systems, Clever, Student Information Systems, and internal systems • Escalate complex or unresolved issues and track them through resolution • Serve as a knowledgeable resource for the helpdesk • Organize vendor communications, open issues, and follow-ups • Schedule and manage vendor meetings, agendas, onboarding, and routine check-ins • Create and maintain documentation, help articles, SOPs, FAQs, and internal knowledge-base content • Support training logistics, materials, scheduling, and tool rollouts • Identify recurring support issues indicating training gaps • Provide cross-functional escalated support and coordinate across teams • Partner with the Product Operations Manager and Product Operations team on process improvements

🎯 Requirements

• 1–3 years of professional experience, ideally in a support, operations, or coordination role • Experience working in K-12 education • Strong written and verbal communication skills • Highly organized, with the ability to juggle multiple tools, tickets, and vendor relationships • Comfortable learning new software tools and systems quickly • Experience with a ticketing system; Zendesk and Jira preferred • Ability to work independently in a fully remote environment • College degree preferred • Familiarity with Learning Management Systems, Student Information Systems, or Clever preferred • Experience supporting or coordinating vendor relationships preferred • Experience creating end-user documentation or training materials preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan • Life insurance • Long-term disability insurance • Short-term disability insurance • 10 paid holidays annually • Paid Time Off covering sick, vacation, and personal absences • Four health insurance plans with different deductibles and co-insurance levels • Choice of co-pay or High Deductible Health Plans