Senior Manager, Client Success

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Papa

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Papa is a company dedicated to providing companion care services to support health plans, employers, and their members. Papa connects individuals, particularly the elderly and those with special needs, to Papa Pals—real people who assist with everyday tasks, transportation, and provide social support. By promoting human connection and addressing social isolation, Papa enhances the well-being of its members. It collaborates with nearly 100 health plans and employers to improve health outcomes and offer benefits like reduced hospital visits and preventive care. Papa is committed to fostering independence for older adults, advancing equity for marginalized populations, and curing loneliness through personalized care services.

📋 Description

• Own the success, retention, and growth of a portfolio of Papa’s health plan clients • Serve as the primary relationship owner for a portfolio of health plan clients • Develop understanding of client goals, contract terms, performance expectations, and growth opportunities • Maintain accountability for client performance, retention, satisfaction, contractual commitments, and operational execution • Lead recurring client meetings, executive business reviews, performance discussions, and other client communications • Identify client risks, performance gaps, and emerging needs, and drive plans to address them • Partner with Operations, Product, Analytics, and other Papa teams to resolve operational issues • Use data and reporting to evaluate performance and identify trends and opportunities • Develop actionable recommendations for clients and internal teams • Identify and execute opportunities to expand client relationships through additional services, programs, or populations

🎯 Requirements

• 8+ years of experience in client success, account management, partnerships, consulting, strategy, operations, or a similar client-facing role • Experience managing senior client relationships and delivering strong business results • Strong ability to synthesize complex performance data, diagnose root operational issues, and turn insights into actionable strategic solutions • Proven capability to build trust, navigate high-stakes client discussions, address performance gaps directly, and drive alignment across cross-functional teams under pressure • High cognitive flexibility to shift between executive strategy presentations and day-to-day operational execution and troubleshooting • Capability to maintain end-to-end accountability, prioritize, and drive multiple client accounts, implementations, and internal initiatives to completion simultaneously • Strong organizational and project management skills with a willingness to take ownership and follow issues through to resolution • Ability to spend extended periods working on a computer, reviewing data, and participating in frequent virtual client meetings and presentation sessions • Ability and willingness to travel periodically as needed for in-person executive business reviews, client meetings, and internal strategy sessions

🏖️ Benefits

• Competitive salary and equity package • Medical, dental and vision insurance coverage • HSA/FSA • 401(k) plan with a match up to 4% • Flexible PTO • Parental leave and caregiver leave